Browser's "Saved info" incorrectly prefilling fields in Docusign.

Question

My company has created a webform which is being incorrectly auto filled with first name and last name when customers use "Saved info" to complete their phone number. Only the phone number should be auto filled, but user’s first and last name are being filled in a section which asks for additional contact name. If customer chooses to use "Saved info" for auto filling the phone number, how do I prevent the first and last name from also auto filling in the Docusign form?

I appreciate any suggestions you may have. Thanks in advance for your help.

Jenny.Martin · Accepted Answer

Hello ​@Spiffyjam,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.As the sender of the Docusign webform, you cannot directly prevent a user’s browser from incorrectly auto-filling fields like the “additional contact name” when they use saved informationfor another field, such as the phone number. This auto-fill behavior is controlled by the user’s browser settings.Suggested options for your user;Disable the auto-fill featurefor addresses and forms in their browser settingsClear specific saved auto-fill data that is causing the problemManually enter the informationInstructions for managing auto-fill can typically be found on the support pages for browsers like Google Chrome, Microsoft Edge, Firefox, and SafariI hope this is helpful. If you consider the response aboveuseful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questionsin finding it more easily. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Jenny.Martin · Answer

Hello ​@Spiffyjam,I hope you’re doing well. If you found the response helpful, please mark it as the "Best Answer ✅" by clicking “Select as Best.” This will make it easier for other community members with similar questions to find the information they need. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.Thank you for supporting the community!Best regards,Jenny | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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