Techsoup Renewal Issues

Has anyone else experienced an unexpected renewal charge for their docusign accounts purchased through techsoup?

We purchased an initial 5 perpetual licenses through techsoup and had no renewal charges over the past few years as expected. Recently we added 5 more perpetual licenses, also through techsoup following the same process we had in the past with no issue. At our renewal date only a couple months later, we were surprised to be charged full renewal rate $1500 for the 5 perpetual licenses we just added!

We currently have a ticket open with docusign support but there has been no progress, aside from this being explained as a possible engineering issue(?). Anyone else experiencing issues with their techsoup renewal?

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Hi @kfong — thanks for reaching out and welcome to the Docusign Community!

We’re here to help where we can, but when it comes to billing inquiries, those will need to go through our Support team directly::
👉 Open a Support Case.

However, I do understand that you already have a case with no progress. We're sorry for the inconvenience. Can you please send me a private message of the case number, along with the email address and account number?

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

This is the first time I've heard that there is a perpetual license for DocuSign. But I find a document about it for your reference:

https://pakistan.techsoup.global/content/docusign-offers-retire-may-9-2025

We want to make sure you don’t miss an important update. On May 9, 2025, the current donated and discounted Docusign offers available through TechSoup will be retired.

After this date, Docusign will shift to a new model offering a discount directly through their website for eligible nonprofits on Docusign subscription plans. This means the perpetual donation and discounted subscriptions currently available through TechSoup will no longer be available.

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Hey @kfong,

Thank you for your message. I have followed up with the team regarding your case. You can reply to the email once Docusign Support sends you an update for the case. Keep an eye out for their updates—and feel free to check back here anytime. Thank you!

Melanie | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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