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Active Voice
May 12, 2025
Question

Rooms and Workspaces

  • May 12, 2025
  • 8 replies
  • 107 views

Can files saved in Rooms in a DOCUSIGN Account that you no longer utilized be transferred or saved to Workspaces in a new DOCUSIGN account?

8 replies

Jerry.Withers
Docusign Employee
Docusign Employee
May 14, 2025

Excellent question ​@PL123 !  But I don’t yet have a definitive response.  I’ll post another reply when I have one.

Regards,

Jerry

Jerry Withers, Senior Partner Specialist, Docusign
PL123Active VoiceAuthor
Active Voice
May 14, 2025

Hey Jerry,

Thank you very much for checking into my question.

Thanks, Phil

Jerry.Withers
Docusign Employee
Docusign Employee
May 14, 2025

@PL123 No, they are not transferable.

Jerry Withers, Senior Partner Specialist, Docusign
PL123Active VoiceAuthor
Active Voice
May 14, 2025

I was afraid that may be the case. Does that mean that a single file cannot be copied from Rooms and pasted to workspaces. Thinking out loud here, I wander if a room can be email and then utilized in workspaces?

Jerry.Withers
Docusign Employee
Docusign Employee
May 14, 2025

I see no reason why individual files could not be downloaded from Rooms, then uploaded to a Workspace.  As to emailing or other options, I don’t think so at the moment.

Jerry

Jerry Withers, Senior Partner Specialist, Docusign
PL123Active VoiceAuthor
Active Voice
May 14, 2025

Thanks again Jerry. The agent that is moving from her current real estate company will most likely try that maybe as soon as this afternoon. Thanks, Phil

Docusign Employee
May 22, 2025

Hello ​@PL123,

How are you? I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

PL123Active VoiceAuthor
Active Voice
May 27, 2025

Hello I am 2 person real estate company. The user under my account **********@gmail.com can not access workspaces--she needs to be able to acces workspaces so she can utilize her zip forms. I can access workspaces which allows me to use zip forms but she can not. Can DocUsign help or do I need to hire a 3rd party expert?