Hello ​@Bonniew4706

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Based on the error message you're receiving, it’s possible that a block or restriction on the backend is preventing you from assigning the seat. I recommend submitting a support ticket so that our support can check for any blocks affecting your account.

To open a support case, you may check this link - Open a case in the Docusign Support Center

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Jenny:

I have tried to open a case in the support center. It comes back and says upgrade to a paid support plan. I have the year e-signature with 2 users. Does this not include support? 

Hello ​@Bonniew4706,

Thank you for getting back.

Can you try this instead: log in to your paid account > click the question mark icon beside your Profile > select “Support Center”, you should be routed directly to the support center and be able to create a case.

If you still get an error, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Let us know if you need further assistance with this. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Jenny:

Thank you. I had to go the “I cant access my account” route to submit a support ticket. 

Hello ​@Bonniew4706,

You're welcome! Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Bonniew4706 ,

I hope you’re doing well. If you found the response helpful, please mark it as the "Best Answer " by clicking “Select as Best.” This will make it easier for other community members with similar questions to find the information they need. If you require additional assistance, feel free to let me know.

Thank you for supporting the community!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.