I am experiencing the same problem. 

rosshair,

I received this response from DocuSign.  I did have to Google have to convert a PDF from active to static.  I followed those directions through Adobe and the documents uploaded correctly.  Hope this helps you. 

Thank you for reaching out to DocuSign Customer Support. I understand how important this is for you, Please know that I am here to assist you every step of the way.
 

I understand that you are experiencing difficulties with PDF form fields not retaining data upon upload. This can happen due to a few reasons, and I’d like to offer some solutions to help resolve this:

Possible Causes & Solutions:

1. PDF is an Active XFA Form:

   • If your PDF is an Active XFA form, DocuSign may not fully support it, which can lead to form field data loss.

   • Solution: Use the application that created the PDF to save it as a Static XFA instead of Active.
      

2. PDF Flattening Issue:

   • If you are flattening the PDF, it can also result in the loss of field values.

   • Solution: Flatten the PDF by printing it to a new document using Adobe Acrobat Professional or Foxit Reader:

     • Open the file in Adobe Acrobat or Foxit Reader.

     • Go to File > Print.

     • Select Adobe PDF or Foxit PDF as the printer.

     • Choose the option to Shrink to Printable Area and click OK.

After applying these solutions, your form field data should be retained correctly.

We truly appreciate your patience and trust in DocuSign. If you need further assistance, please don’t hesitate to reach out—we’re happy to help!
 

Hello ​@GreenSolar 

I hope you are doing well. It appears that you were able to solve your issue. Favor, may you please mark your answer as the "Best Answer ✅" by clicking “Select as Best?” This will help other community members who might have similar questions. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.