Hello ​@sheilam,

Welcome to the Docusign Community! Thank you for reaching out and sharing your situation. 

Could you please try the following troubleshooting steps?

• Try on incognito/private browsing mode
• Switch to a different browser (for example, if you are using Chrome, try Microsoft Edge or Firefox)

• Try on a different device

If the issue persists after these steps, we recommend that you submit a support case for further investigation. Providing a detailed description will help our support team resolve the issue more efficiently

To submit a support case, you may follow the steps on this link: Open a case in the Docusign Support Center

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@sheilam,

I hope you’re doing well. If you found the response helpful, please mark it as the "Best Answer " by clicking “Select as Best.” This will make it easier for other community members with similar questions to find the information they need. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.

Thank you for supporting the community!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.