NEED HELP CREATING A SUPPORT TICKET

Question

I need support.  I have tried to request support through the proper channel and continue to get error messages. No customer service phone number available.  Need assistance, please.

Jenny.Martin · Accepted Answer

Hello ​@Dawn Davis,Thank you for reaching out, and welcome to the Docusign Community! We understand that you are experiencing difficulties submitting a support case.We apologize for any inconvenience. Rest assured that I will do my best to assist you.The workaround is tosubmit a case without logging into your account by using the “I can’t access my account”option at the bottom of the page and providing complete details of the issue in the Case description.Here’s the link to the support page:https://support.docusign.com/s/contactSupport?language=en_US&rsc_301If you are still getting an error, kindly provide a screenshot or details of the error message.Should you require any additional assistance, feel free to reach out. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Jenny.Martin · Answer

Hello ​@Dawn Davis,I hope you’re doing well.If you found the response helpful, please mark it as the "Best Answer ✅" by clicking “Select as Best.” This will make it easier for other community members with similar questions to find the information they need. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.Thank you for supporting the community!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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