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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,006 Topics
15,173 Replies

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5006 Topics

Paperboy JoeNewcomer

asked in eSignature

Is there a way to have recipients submit files or documents when sending an envelope for signatures?

I have a template created with the documents that require signatures. I am looking to see if there is a way to allow the recipient of the envelope to submit a copy of their Driver’s License and proof of insurance within the same emailed envelope?

8929

2 months ago

Kim MannenNewcomer

asked in eSignature

PowerForm Initiator Doesn't Finish Signing - How can they get back to the envelope?

If a PowerForm initiator (signer 1) starts an envelope by clicking on the URL, filling in names/email addresses for named signing roles and clicks “Begin Signing” but doesn’t finish signing the envelope (because they got distracted for example), the envelope goes nowhere. So, how would that signer (who doesn’t have a DocuSign account) get back to that envelope to finish signing it and sending it on? Will they get reminders, or since they were the initiator, do the reminders not apply? If we clicked “resend” on the envelope within the application, would it generate a reminder to them to finish?

151

2 months ago

Turtle.IslandNewcomer

asked in eSignature

Templates Missing

Hi, Is anyone else missing the templates tab?

503

2 months ago

SanMonNewcomer

asked in eSignature

How do I configure post-signature email message

My signers are getting the same message after they sign and complete as they get before they sign. How do I configure a different email message to go to the signer AFTER they have signed?

544

2 months ago

VentureCapitalCrossNewcomer

asked in eSignature

Why can I not save templates

Getting this error when saving DOCGEN_PROCESSING_FAILURE Cannot save any template. Is this going to be fixed or we need to look for another solution?

I'm Admin, but Bulk send is not listed for me

I was recently added to DS Admin. However, after searching in a lot of places, and looking for information, I still can’t find the option to enable the Bulk Send, not even for me as Admin.Could someone help me, please?

VickiNewcomer

If as a secretary you have several attorneys that you want to be able to send on their behalf, how do you do that?Vicki

142

2 months ago

AliakseiNewcomer

asked in eSignature

Do I need to sign the Contract as a sender

Hey guys, should I sign my Contract first, so the customer receives the Contract to sign already signed by the sender? How to sign it before sending? Thanks!

352

2 months ago

VK15Newcomer

asked in eSignature

How to prove forged and scanned Docusign documents

Hi, I recently received scanned copies of DocuSign documents that I neither received any prior information about via email nor signed. The documents display an Envelope ID at the top and Certificate ID at the signature, but there are no timestamps or email addresses of any parties on the signed page. When I logged into DocuSign to retrieve information using the Envelope ID, I received an error message stating that the information could not be provided. The sender claims they only have a scanned copy and lost everything and cannot provide a certificate of completion.How can I prove this document is forged in a court of law? Envelop id :

2648

2 months ago

mlfornerNewcomer

asked in eSignature

No access to sign document

I have an envelope that says it is ready for me to sign, but when I open it up and hit “continue” there is no button to sign. Help! Thank you, Lisa Forner

2 months ago

annxiuuuuNewcomer

asked in eSignature

Signing reasons been cut off within the document

Hi, I would like to ask for 21 CFR Part 11 signature, the signing reasons will be cut when exporting the final signature document. Is there any solution for this since it does not meet the good document practice if content be cut off?

542

2 months ago

Paul KroegerNewcomer

asked in eSignature

Why do delegates sign as their name?

I understand how to add a delegate> I don’t understand why, when the delegate goes to sign the document, they sign as themselves. I thought a delegate is for our case where we have an administrative assistant who monitors their manager’s signing workflow. Why can’t the delegate sign with the manager’s name?

242

2 months ago

CherB.Newcomer

asked in eSignature

How can set up a template to send a copy to certain people when certain checkboxes are selected

I have a template that only needs the originator to fill it out and their supervisor to sign. But, depending on what boxes they selected, will need a copy sent to several different people that are not in the workflow. How do I go about doing that?

142

2 months ago

fowlerjohnNewcomer

asked in eSignature

trouble signing document

Hi I've been sent several documents to sign recently and I dont recognize any of the questions, I answer correctly that none apply and then I'm unable to sign. This is a recent development.

172

2 months ago

SamishNewcomer

asked in eSignature

Reminders received earlier than expected

I had sent document for signing on 26th Aug 7:00pm and received the auto-reminder mail in 17 hours the next day i.e on 27th Aug. This conclude that the reminders are not sent exactly after 24 hours?

637

2 months ago

BernieREBrokerNewcomer

asked in eSignature

Can I duplicate a whole page in a document before sending

Hi,I have a rental application that has some pages that only have space for one signature. but if i have multiple tenants who need to sign a duplicate of the same page I cannot find an easy way to add a copy of that page and assign it to the second tenant. is there a way to do this?

532

2 months ago

Kim MannenNewcomer

asked in eSignature

PowerForm Initiator - Signing Session Time Out?

When using a PowerForm to initiate an envelope, if the PowerForm initiator (signer 1) clicks “Begin Signing” and is in the Signing Ceremony screen, is there a timeout if the signer does not complete the signing ceremony within a certain period of time? If so, what is that timeframe and is it configurable? If it is, what setting needs to be changed?Thank you.

141

2 months ago

neethujkpTroubleshooter

asked in eSignature

Conditional Logic for Multiple Recipients

I have a situation involving three documents and three signers. These documents pertain to customizing their apartment, including options for colors and other interior design aspects. The first signer selects one document out of the three to sign. The second and third signers are co-owners and are required to sign the document selected by the first signer. Initially, we attempted to use checkboxes as conditional fields to control the signing field for the first signer. However, we encountered a warning from the system indicating that conditional logic rules may only involve one signer, preventing us from enabling the same document signing fields for the subsequent recipients. Can anyone suggest a workaround?

2673

2 months ago

Community UserLegacy User

asked in eSignature

Is it possible to publish a link of a template where anyone can click the link and it takes them to the eSignature envelope?

I work at a unversity and one of the uses of DocuSign is sending student installment request forms or refund request forms. It would be great if the counterparty can initiate the form instead of us sending them out upon request.

1212

2 months ago

BkayaNewcomer

asked in eSignature

Can't reach eu.docusign. net

The last person to sign the document receives “Can’t reach this page eu.docusign.net. took too long to respond” Therefore, he cannot sign the document. Before him there were four other people to sign and/or reviews the document with no issues. How can I resolve this issue? Your prompt response will be much appreciated. Thanks, and regards

533

2 months ago

Ava B. BenjimenNewcomer

asked in eSignature

I signed my document and sent it in however I failed to complete filling in some spaces I pulled up a copy of the document how can I complete the questions and re-send it?

I signed my w-9 form and sent it to the company however the company tells me I need to fill in more questions. How can I do this on the form I signed without asking the company to send me a new form. I retrieved the w-9 that I signed but I just need to complete filling it out? I need help to know how I can do this

NjonasNewcomer

I am trying to find a file that was sign about 8 ago and I can’ scroll down past what is currently on the page. I am using Chrome and a Macbook Pro

293

2 months ago

Eric Spring AgencyNewcomer

asked in eSignature

Communication

How do you get a live agent to chat with?

142

2 months ago

lcpNewcomer

asked in eSignature

Library of Available Templates

Where can I find a library of existing NDA or Intellectual Property agreements templates?

112

2 months ago

LenNewcomer

asked in eSignature

Contact List Management

Our team manages a very long DocuSign Contact List. There’s no “next page” button to help page the full contact list and the full list is not displayed. Are there options for this? Also the team would like to export the full contact list for cleanup. Any options for this?

184

2 months ago

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