eSignature

I’m writing an integration that will need to email the same document to hundreds of different people to sign.  The application should run with no user intervention, so I’m using a JWT Grant and have setup a template for my document to be signed.  My code can successfully use the JWT grant to get a Bearer token.  But, when I use the Bearer token to call the eSignature API for sending an envelope, I get an HTML page back.  I do not get a document set to the signer.  I’m getting some type of error, but the returned HTML is no help on what the error is. URL I’m calling: https://account-d.docusign.com/v2.1/accounts/<my account id>/envelopesPOST body:{  "templateId": "dd5bb40b-2801-4434-babe-1e01eccc8ded",  "templateRoles": [    {      "name": "Eric Calvert",      "email": "xxxxxxxxxx@xxxxx.com",      "roleName": "signer"    }  ],  "status": "sent"}Code snippet (golang):     req.Header.Set("Content-Type", "application/json")    req.Header.Set("Authorization", fmt.Sprintf("Bearer %s", t

Hello everyone,   We have integration with Docusign e-Signature using DocuSign App Launcher(DAL).  I am working on building a DocuSign envelope template a requirement to build a Docusign form for the attached government form, and there are some questions in the form, like Gender and Martial Status, that are checkbox groups on the form, but the mapped questions on Salesforce object are single picklists with different values, for example: The values of the Gender question on the form are: Male, Female, Trans, Other, Prefer not to disclose The values of the picklist field on the Salesforce Lead object are: Man (Cis or Trans), Woman (Cis or Trans), I use a different term to describe my gender (e.g., non-binary), Prefer not to say  I tried to set up this mapping, so once the signer selects 'Male' on the form and signs the form, the Gender salesforce picklist field is updated with 'Man (Cis or Trans)' as an example.  Does anybody know if this is possible with this integration?    Thanks 

When setting up a DocuSign package, it tries to guess/autofill the Signatures...how do I turn this off?

Good evening, community!I’m fairly new to using DocuSign, and have all of a sudden, started to encounter a problem.  When I upload an Offer to Purchase that I’ve been working on in Adobe, the text appears to be superimposed, kinda like it’s gone through the printer twice.  Anybody else experienced this?My workaround has been to print the document, and then scan-and-save it via my multifunction printer.  That works, but is an additional and seemingly unnecessary step.Solutions?

Hi, I cancelled my subscription on January 2025 and I was charge for February. It is not letting open a case either, when I go the cases section the “New case” button does not appear. 

I am a signer.Not part of any organization. I changed emails on my account and none of my agreement history is available.  How do I get it back?Apparently the old account and old email are no longer available. 

I was on a $800 plan previously which obviously was not worth the headache and value, so I cancelled and was still charged another $314.11 the next month.  Now there is no way without a paid account to see the billing, get an invoice or talk to customer support.  Unbelievable!  How can I get help?

How can your request a refund or get customer service without having to pay again for a service that didn’t work for you to begin with? We would love to hear from anyone with success in refund issuance, or anyone that was charged an amount incongruent with the posted fees, & managed a resolution. Our experience is below, & thanks in advance for any advice.  Immensely frustrated with DocuSign in its current state. I had DocuSign for years through my other company & loved it. When the need arose for electronic signatures in the fall of 2024, following Hurricane Helene, I immediately turned to my previously trusted resource, DocuSign. I used many of their apps & services, including Salesforce for years! Now it has been a few years, but in my wildest imagination, I could not have expected a 180° departure from the culture that I had experienced for all those years.  It didn’t take long to realize after one month that we needed to upgrade from 5 envelopes a month to 100, sin

Does DocuSign issue a qualified certificate to a signer that does not yet have a qualified certificate, compliant under the eIDAS for a QES?A qualified electronic signature (QES) under the EU eIDAS regulation requires a qualified certificate issued by a qualified trust service provider (QTPS). When I ask a client to sign a contract with a QES via DocuSign, the client may not yet have a certificate (let alone a qualified certificate). In the signing process, the DocuSign system will verify the client’s identification using the client's mobile phone whereby (i) the client specifies the government photo ID, (ii) the client films his/her/their face, (iii) the client films the photo on the ID, (iv) the client will impute an SMS code that DocuSign will send to the used mobile phone and (v) a third party identity veriification partner (UBBLE/Checkout.com) will compare the filmed face with the photo on the ID. At least, this was the process when I tested DocuSign in a pilot session.When the id

I have got the free trial on Business Pro . I have electronically signed a document but it has been rejected because it did not have either an AES or QES . What is the solution to the problem ? I would like to be able to sign the document in the prescribed way asap. 

can  we have enhancement were field is set to have a minimum character limit, so that it will be easier to our end users.

Hello,I am a user from China and have been asked to sign a document that requires identity authentication with identity document. However, it appears that neither the Chinese passport nor the Chinese ID card is supported by DocuSign.In this case, what are my options?I noticed that it may be possible to ask the sender to configure alternative identity authentication methods. Would it be possible to add an option that supports Chinese identification? Kind regards,Yupeng

Hello,Can the retrieve function be used to extract signatures image from the completed PDF?

I downgraded my account and cancelled before our annual automatic renewal date, yet a $700+ charge appeared on our card statement on what would have been our renewal date. I can’t submit a support ticket because I have a free account and phone customer service is nonexistent. This is an incredibly deceptive business practice and if I do not have a response in a timely manner to resolve this, we will be initiating a chargeback. 

I just received an email claiming to be docusign, but my default position is that everything is a scam until I find out different.  The email included two phone numbers to use if there were any questions, and I don’t trust either of them.  Do either of these numbers belong to you - (803) ***-**** or (808) ***-****? 

I keep encountering issues when trying to create envelopes in DocuSign. Although my email account is supposed to be functional, the system consistently displays an error stating that the trial period has expired. However, the company's account administrator has confirmed that my account is active and properly configured. What could be causing this problem?

I’m building a template with collaborative fields assigned to Party A but I want Party B to also be guided to these fields regardless of if Party A has already input an entry.  Previously DocuSign allowed me to assign a field to 2 parties though this feature seems to no longer be available. If I could assign the fields to both parties that would probably be ideal, but the core issue is I want each party to be forced to go through these fields and not just skip to fields that are assigned directly to them.  Any suggestions?  

Hi,I am currently experiencing an issue whereby the user (to eSign) in Singapore can’t change the eSignature and is automatically generated. Have tried to swtich from Microsoft Edge to Google Chrome and is not working in Singapore, but is working in Malaysia. The eSignature automatically generated is like an Italic style of the name the requestor has input. Appreciate for a prompt help, thank and appreciated in advance!   

Good morning  I need help retrieving a document the sender has voided I have a document reference number on original email request to sign.  Can anyone help please 

I recently signed up to a paid Docusign plan.Since starting the paid plan i have been unable to send envelopes.We have only 1 seat on the plan - me.I am assigned as DS Admin.I dont know how to change my role to DS Admin+.I cant raise a support ticket as when i try to log in i am receiving an error.No contact number anywhere.Can someone help please.

I received two emails from DocuSign about transactions I supposedly approved and signed. I did the usual checks for suspicious links, etc., to try and determine that the emails were fake, but all of the items I hovered over looked legitimate. So I logged into my DocuSign account only to find two documents there, marked as signed! I haven’t dared to download them to see what they are/who they are from.This is what I see when I hover over the “View Completed Document” link in the email: https://na4.docusign.net/Signing/EmailStart.aspx?a=ec3456aa-0b78-4116-8faf-845827c00f99&etti=43&r=595ef2ac-c4a7-4e08-9d9b-335d0897a498All of the other links in the email are similar - they all show docusign.com or docusign.net.I did look for any unusual activity in my bank accounts, but nothing has shown up. I am having a very difficult time trying to contact DocuSign support, so here I am.  Does anyone have any experience in this area?Thanks!

The signature you have on file for me is NOT my signature!  Not even close.  I was sent an important document to sign and the provider used your platform.  I could not use it because my signature was wrong and I wasn’t provided with the option to do a new signature.

In Oracle Recruiting Cloud (ORC), I want to include a DocuSign link in the offer letter that points to a separate company form (not the offer letter itself).When a candidate receives the offer letter, they should be able to click the link, open the DocuSign form, and sign the document independently.This form is not part of the offer letter—it could be a policy agreement, NDA, or any internal HR form.The key requirements are: The document should not be assigned manually per candidate. The link should work for multiple candidates individually. Each candidate should sign their own instance of the same form. I know Oracle supports DocuSign integration through Journeys, but I want to embed this link in the offer letter template instead.Is this possible using DocuSign PowerForms or another method?If yes, what are the steps to: Set up the document in DocuSign to support multiple independent signers, Generate a link that can be reused and inserted into the Oracle offer letter, Appreciate

I paid for the account that allows for 40 envelopes a month, I have sent 5 and it says we are out of envelopes already… I need support but cannot login to support to open a ticket as it says below… I opened this account months ago… can anyone point me in the right direction?: