Hi ​@slcpo !

For compliance reasons, all envelope recipients are always notified that the sending account will permanently remove the envelope from Docusign platform.

This notification is necessary because they will have the option to download and store the signed document locally. Once the document is deleted from the Docusign servers (at the sending account's request), no one will be able to access it again.

Please check the article Purge Queue and Notifications for additional information.

Please, let me know if I was able to help you with this question. If so, could you please click on the "Select as Best" option? Thank you!

Thank you for your reply. The reason is familiar to me but our external partners would like to avoid such notifications as they are using different tools for archiving. It’s useful for members within our company but annoying for external partners. If we can get a tip how to avoid the notifications for them we’d be very thankful.

Best regards, Polona

Hi ​@slcpo !

Unfortunately, it's not possible to avoid this type of notification. As I mentioned, for compliance reasons, all recipients must be notified in advance of the document's permanent deletion.

One possible solution would be to avoid using the Document Retention feature and always keep them in your account. Would this be possible, or does your company require documents to be permanently deleted after a certain period?

Hello ​@slcpo,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator