Hi ​@Pinnacle,

Welcome to the Docusign Community! We understand the error message you've encountered is preventing you from accessing your account, and we know how frustrating it can be when things don't work as expected. We're sorry for the hassle, and we are here to help you get back on track. 

May you please test this link to log into your account  https://account.docusign.com/ 

If the issue persists, kindly perform the troubleshooting steps below:

• Clear Cache and Cookies:

  Follow the steps in this article to learn how to clear your internet browser's cache and cookies. After clearing your cache and cookies, go back to your Docusign account to confirm if your issue is resolved. 

• Use a new incognito (private) browser window:

  Most internet browsers include a settings menu in the upper-right corner, which allows you to open a new private or incognito browser window. Navigating Docusign within this new window may resolve your issue.

• Try a different browser:

  Switching to a different browser may resolve your issue. For example, if you are using Microsoft Edge to browse the internet, close that browser and open a new window in Google Chrome. Other popular browsers include Firefox, Opera, and Safari. 

• Try a different device:

  For example, if you are attempting to use Docusign from a Windows computer, try again from your mobile device. 

• Use a different network:

  For example, if you are connected to the internet from your home wifi, try connecting to your phone’s mobile hotspot instead. 

• Turn off your Virtual Private Network (VPN):

  If you are using VPN to connect to the internet, try turning this off temporarily to confirm if this resolves your issue. 

Article: Basic troubleshooting steps for common Docusign issues

To check if there are any known Docusign System issues, visit  View Docusign System Status

Let us know if you still need further assistance. Here for you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Thank you very much, the account.docusign link worked. 

Hey ​@Pinnacle,

Yay! That's awesome! Glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. 

Wishing you a smooth rest of your day!

Best,

Melanie | Docusign Community Moderator