Unknown Credit Card Charge - error logging into support

Question

We have an unknown $20 charge “Docusign flex” on our credit card account. There is no invoice for it and I can’t get anyone to help.

I tried to login to the support center to create a case and I get the following error:

“ Unable to log in. If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. For all other log in scenarios, contact Docusign Support for assistance.”

PLEASE HELP!

Melanie.Panguito · Accepted Answer

Hello ​@KMEFCST,Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the billing issues, and thesituation isunderstandably frustrating.We’re here to help where we can, but because this Community space focuses on general guidance, anybilling inquiries and disputes will need to go through our Support team directly:👉Open a Support CaseYou mentioned you cannot open a support case. We have a workaround that will help you opena support caseand get the assistance you need:Go here:Get Support.Do not log into Docusign. Usethe bottom part of the page under More support options >I can't access my account>Other Issues. Provide a complete description of the issue.If you encounter any challenges during this process, pleasesend me a private message with your name, email address, and account number. Here if you need us!SincerelyMelanie |Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

Melanie.Panguito · Answer

Hi ​@KMEFCST,I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!SincerelyMelanie |Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

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