Hello ​@KMEFCST,

Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly:  Open a Support Case

You mentioned you cannot open a support case. We have a workaround that will help you open a support case and get the assistance you need:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

If you encounter any challenges during this process, please send me a private message with your name, email address, and account number. Here if you need us!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hi ​@KMEFCST,

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

thank you for following up.  I submitted and hopefully I will get some help.  thank you. 

Hi ​@KMEFCST,

Thanks for the update. Saw it. Your case has been received and is waiting to be addressed by the next available representative. 

If my recommendation has helped resolve your issue or pointed you in the right direction,  please consider marking it as the Best Answer ✅. This will benefit other community members with the same issue, and locate this topic easily.

Feel free to check back in if you have questions or need any help. Have a great day!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!