eSignature

I’ve been getting a few bounced email error messages.  This mostly occurs to people I have sent Hundreds of docusign envelopes to, and they are on the same server as I am, so it’s not an ITS issue.  I’ve ignored some, and they seem to go away, but this is obviously a problem that keeps occuring.    

Hello,I'm in a dispute and someone claim to have a document signed by me using docusign. They took another signed document by me and pasted my signature (with the docusign ID watermark) into another document I never signed. Of course In my DS account there is no such document. How can I prove the document is fake? I'm a free user of docusign. I can't prove I never sent this via email as I shared a group of documents in a drive folder, and they claim that document was inside the folder, and then removed.

I frequently am creating form templates that have multiple fields that are of the same width and or height, and when creating these it is very frustrating that if I ever want to make one of them, say, be a taller field while still being the same width as the others, I cannot do this in any clear way that I can find. Even more frustrating is when I have several identical fields, and then need to edit the form in order to increase the height of them, but want to preserve them having the same width as each other.With the current field resizing tools, I can only adjust field sizing by dragging the corners, which adjusts both the height and width simultaneously - which makes it impossible to not change both at once, which makes it extremely imprecise, and effectively impossible to not at least slightly change the other dimension. There is no way to do something like hold ctrl to change this behavior, and bafflingly there is no way to adjust a field by dragging from one of the flat edges rat

how do i remove signature put in wrong place in my document

I send out documents for signature once signed and completed i download then signature looks as if it was copied and pasted. Why???

I’ve received an old employment contract from my employer, which is different from the one I have. I want to check if this document is legit, as it was apparently sent and signed using Docusign, but I can’t find the original emails. I have the Docusign envelope ID, and the codes underneath each signature. Can these be used to verify if the document is legit? 

Where can I find the total document storage used by each DocuSign account? I did a little digging and it doesn’t seem like this is possible with the API. 

I have sent an envelope to multiple recipients, and 3 of the 4 have signed. However, the email address assigned to the last recipient is incorrect, but I am not seeing any way to correct this at this time -- There is no ‘Correct’ button visible or any way I can see to update this recipients email without recreating the entire envelope. Need assistance to get this resolved without having to re-create and re-send this contract to all clients.Envelope ID *********************************

I need to add a form to a current template or basically merge 2 templates if possible.  Can anyone explain to me how do do that? It is so hard not being able to call for help. So I would appreciate feedback. Thank you in advance 🙂

Hi,I have an envelope with seven different documents both Excel and Word.They need to be signed from a supplier and our management.When creating the envelope, I didn’t see buttons/ options to set and define the signature fields.Strangely, before submitting the envelope for signature, DocuSign system asks me if I don’t prefer adding fields.My question is: HOW?Thank you for your help! 

My DocuSign demo account is not sending email notifications to signers for envelopes created. Despite everything worked fine earlier. There are no junk file issues, and i have configured all notification preferences according to solutions / documentation found. Are there any recent updates or changes to DocuSign Demo account settings that could effect Email notifications?Or Anything that i might have missed to set up notifications.Any Suggestions or solutions Would be greatly appreciated.Thank you!

We have a DocuSign workflow with six signers. The envelope is first sent to the primary owner, and after they sign, it is sent simultaneously to five joint owners. A 48-hour auto-void policy is configured.For example, after the primary owner signs, the five joint owners receive the envelope at the same time. If three of the joint owners complete signing while the remaining two have not signed, and the envelope is then voided, I have the following questions:Even though the envelope has been voided, is it still possible to retrieve the signed document for the recipients who completed signing before the envelope was voided? Is the Certificate of Completion still available for a voided envelope? If so, does it include the signing activity of the recipients who signed before the envelope was voided?

Hi. Every time I am trying to open document which I need to sign message ‘’You’ve reached the authentication limit’’ appears on screen. However I do not exceed the limit of attempts. I have tried next day and day after, same issue. Please investigate issue. 

Estou tentando assinar um documento mas sempre esta dando erro, alguém poderia me ajudar?

I am going to replace the document of my template with its new version. Some fields (powered by DocuSign) will be deleted and some new ones are to be added.My concern is, does it take effect to already signed and submitted documents? If I delete some DocuSign fields, are those fields deleted from older documents?

Hello,We are trying to stack 3 different templates in one envelope with each template having a different signing order.Template 1: Officer, Member, Internal DeptTemplate 2: VP Officer, MemberTemplate 3: Member, Internal DeptWhen reviewing prior to sending these docs in one envelope, the signing order is duplicating the Internal Dept. Is there a way to avoid duplicates in these cases?Thanks! 

I have created a PowerForm for my organization to use and have tested it out a few times.   The PowerForm has multiple approvers, with the first person using it filling in the next level approvers.  When the next approvers get the email to sign, it looks like I personally, as the creator of the PowerForm, sent them the document to review and sign, even though it really is coming from the initial user of the PowerForm.    Is there anyway around a PowerForm request looking like it came from the creator of the PowerForm other than having to set up a “no reply” email account to transfer the PowerForm ownership to?

i have three tenants that need to sign before a witness. can they use the same witness

No matter how well I line up my fields when preparing an envelope, they are ALWAYS out of alignment post signing. What am I doing wrong? This makes my signed documents look terribly untidy, no matter how much I try.Example here where the fields are perfectly aligned and centred within each section of the document. However, the final result has them both unaligned on the left-hand side, and also out of alignment with my document. 

I cannot “correct” a document I sent, no signatures have been started yet.  The account is called HR@  so I am the sender for the HR account.  I cc’d my name on the document but technically “HR” is the sender.  How can I correct?

Hi,I sent an envelope and need to correct one letter in a recipient’s email address.I’ve read the support/community posts saying I should be able to correct the recipient email after sending, but I’m not seeing the Correct option or a clear way to edit the email address.What I’ve already checked: I am the sender/owner of the envelope. This is a paid DocuSign account. The envelope has not been completed. One person has signed. I only need to correct one letter in the email address. I do not want to void the envelope and resend it. Can someone tell me why I’m not seeing the option to correct the recipient email, or where exactly I should go to make this change?

We use to get the completed document attached to the completed email. In the last few weeks, DocuSign stopped sending the PDF document. What happened? How can this be fixed?

In DocuSign, we send a document that includes an attachment tab for uploading a driving license. Is it possible to restrict the number of files that can be uploaded in a specific attachment tab?

Hi! I’m trying to build an envelope template tied to a document template that shows certain ‘Spouse’ fields if the recipient has a spouse. Here’s what I’ve done so far:I created a document template with conditional fields to check for a spouse based on sender input. this shows or hides spouse text I created an envelope template that I want to connect to my document template and here is where i get stuck: the spouse is automatically added as a recipient because it is included in the document template. If I delete it, it obviously deletes the fields as well so they are no longer included in the document’s conditional text I added a routing group for spouse, but then I cannot seem to add the signature within the document’s conditional rule  Is there any workaround without having to create 2 envelope templates?Thank you! 

When a document is sent to a user through DocuSign and the user uploads a driving license as an attachment, the driving license can be uploaded in different file formats (such as JPG, PNG, or PDF). However, after it is uploaded to the envelope, DocuSign converts the attachment to PDF format. Is that correct?