What happens to a closed user's envelopes?

Question

Good morning.What happens to a user's envelopes after they are closed? Are they deleted in accordance with the configured retention policy?Thank you in advance and best regards.

Michael.Rave · Accepted Answer

@llaollaoA user’s envelopes remain in their account after they are closed. You may transfer the envelopes to a different user leveragingthe “Envelope transfer” functionality.If you have configured a retention policy, it applies toall envelopes of the account regardless of the user state. They will be deleted in accordance with the configured retention policy.

Christopher.Alpizar · Answer

Hi @llaollao,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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