multiple documents that have been fabricated and forged using DocuSign with Spoofed my email

Question

Envelope Id:

I received a DocuSign-ed contract / agreement with my side of eSignature. How can I get help from DocuSign while I am not an initiator and I am just the person required to sign the document. I do not have a subscription to DocuSign yet. Signing a document does not require an account with DocuSign.

The document is obviously forged since:

(1) I have never received the DocuSign email requesting for signature at all; I believe that my email in the document is Spoofed and the eSignature is forged;

(2) my eSignature in the trial account is different from the document; For example, if they sent to my email requesting for my signature, the signature will be Abc Xyz, not Cde Xyz with is another party on this agreement;

(3) The timestamps of all actions within 5 second each from sending, reviewing to signing while I was still sleeping in the early morning:

Envelope Summary Events Status Timestamps
Envelope Sent Hashed/Encrypted 2/5/2024 6:38:56 AM
Certified Delivered Security Checked 2/5/2024 6:39:06 AM
Signing Complete Security Checked 2/5/2024 6:39:15 AM
Completed Security Checked 2/5/2024 6:39:15 AM

(4) The locations of the 2 IP addresses are not mine: Originator IP Address: (San Francisco) and signee (Long Island, NY)

(5) Security Level:
.Email

2/5/2024 6:38:58 AM

(6) Electronic Record and Signature Disclosure:
Accepted: 2/5/2024 6:39:06 AM

How can we identify the above two IDs and the actual user ID behind?

Alejandro.Ramos · Accepted Answer

Hi @pszhan,Thank you for reaching out here in the DocuSign Community.I am truly sorry to hear about the situation with these illegitimate signatures, but I will gladly help you approach this issue in the best way possible.Even though you are always welcome to open a support case (without necessarily owning aDocuSign account), this is not the most efficient path to report this kind of behavior.In this scenario in particular, I recommend filing a Fraud Complaint through our Fraud Portal, that can be accessedbelow:Fraud PortalYou can also find the best channels to contact us with your security concerns (depending on the scenario) listed, here:Report security concernsFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | DocuSign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

David.Schmitz · Answer

@pszhanI would definitely recommend creating a DocuSign Support case to have this issue reviewed and provide additional information on this envelope. Community users would not have this type of information regarding the User ID’s.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.