Hello @Hetty, 

Welcome to the DocuSign Community and thank you for posting your concerns!

I’m sorry to hear that the interface is not as expected. I understand you are not able to see the option to drop your documents to start your envelope.

This could be due to several reasons, which are listed below:

• The DocuSign Admin removed the option to upload documents within your permission profile. If that’s the case, you will need to contact the DocuSign Admin at your company to review your User Profile settings.  Permission Profile Options

• You’re logged into the wrong account. Please confirm that you are logging into the correct account with the proper email address and password. 

• Some accounts are configured for users to utilize templates to send envelopes. In this case, you would also need to contact your DocuSign Admin.

Let me know if this helps. If you need a little more assistance, please provide more details about what’s going on.

Best regards, 

Name | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Hetty ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!