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neethujkp
Frequent Contributor
neethujkpFrequent Contributor
Frequent Contributor
February 10, 2024
Solved

IDV EU Advanced with Liveness - Disable Driving License

  • February 10, 2024
  • 4 replies
  • 109 views

We are using DocuSign IDV EU Advanced with Liveness, and Onfido is the partner.

We have a particular need. Upon a signer selecting their country, various options such as National ID, Residence Permit, Passport, and Driving License are displayed. Is it possible to disable driving license?

    Best answer by neethujkp

     

    4 replies

    neethujkp
    Frequent Contributor
    neethujkpFrequent ContributorAuthor
    Frequent Contributor
    February 10, 2024

    Attaching the response I received from Onfido. As per Onfido, it is feasible to  enable or disable certain document types. However, I cannot find the settings within DocuSign Identity Verification Configuration for EU Advanced with Liveness. I have raised support ticket, since its weekend response is delayed.

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    neethujkp
    Frequent Contributor
    neethujkpFrequent ContributorAuthorAnswer
    Frequent Contributor
    February 10, 2024

     

    If you believe my answer effectively solves your problem, please remember to mark it as the best answer and consider following me.
    neethujkp
    Frequent Contributor
    neethujkpFrequent ContributorAuthor
    Frequent Contributor
    February 10, 2024

     

    If you believe my answer effectively solves your problem, please remember to mark it as the best answer and consider following me.
    Docusign Employee
    nathaly.mongeDocusign Employee
    Docusign Employee
    February 26, 2024

    Hello @neethujkp ,

     

    Thank you for reaching out here in the DocuSign Community.

     

    I apologize for the late response, I understand you were looking to disable the Driver License feature in Liveness.

     

    I see that the case you opened with customer support has been closed with a Support Agent response as the last interaction, were you satisfied with the answer? Is there anything else I can help you with? 

     

    Best regards,

    Nathaly | DocuSign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

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