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IDV EU Advanced with Liveness - Disable Driving License

  • February 10, 2024
  • 4 replies
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neethujkp
Frequent Contributor
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We are using DocuSign IDV EU Advanced with Liveness, and Onfido is the partner.

We have a particular need. Upon a signer selecting their country, various options such as National ID, Residence Permit, Passport, and Driving License are displayed. Is it possible to disable driving license?

Best answer by neethujkp

 

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Jerry.Withers

4 replies

neethujkp
Frequent Contributor
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  • neethujkpFrequent Contributor
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  • February 10, 2024

Attaching the response I received from Onfido. As per Onfido, it is feasible to  enable or disable certain document types. However, I cannot find the settings within DocuSign Identity Verification Configuration for EU Advanced with Liveness. I have raised support ticket, since its weekend response is delayed.

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neethujkp
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  • neethujkpFrequent Contributor
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  • Answer
  • February 10, 2024

 

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neethujkp
Frequent Contributor
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  • neethujkpFrequent Contributor
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  • February 10, 2024

 

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N
Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • February 26, 2024

Hello @neethujkp ,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the late response, I understand you were looking to disable the Driver License feature in Liveness.

 

I see that the case you opened with customer support has been closed with a Support Agent response as the last interaction, were you satisfied with the answer? Is there anything else I can help you with? 

 

Best regards,

Nathaly | DocuSign Community Moderator
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