We are using DocuSign IDV EU Advanced with Liveness, and Onfido is the partner.
We have a particular need. Upon a signer selecting their country, various options such as National ID, Residence Permit, Passport, and Driving License are displayed. Is it possible to disable driving license?
Attaching the response I received from Onfido. As per Onfido, it is feasible to enable or disable certain document types. However, I cannot find the settings within DocuSign Identity Verification Configuration for EU Advanced with Liveness. I have raised support ticket, since its weekend response is delayed.
Hello
Thank you for reaching out here in the DocuSign Community.
I apologize for the late response, I understand you were looking to disable the Driver License feature in Liveness.
I see that the case you opened with customer support has been closed with a Support Agent response as the last interaction, were you satisfied with the answer? Is there anything else I can help you with?
Best regards,
Nathaly | DocuSign Community Moderator
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