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eSignature

Have Docusign eSignature questions? Find answers here!

  • 6,587 Topics
  • 21,380 Replies
6587 Topics
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Newcomer
SorrysolarNewcomer
asked in eSignature
forged name

Signed a contract to lease solar panels. Several times i signed. Company never sent anyone to my house to eyeball job. I crawled around my attic and around my house to take pics of my house.Also took pics of fusebox and outside wall where electric meter is. 2 or 3 months after contract was signed, i found out that the company forged my signature to a amendment to my contract. I had refused to pay it or agree because of leasing solar. This was for a electricle line going from solar to fuse box, cost 2400. I said i am leasing solar panels, you said i wouldnt have to pay any installation. They are getting reimbursement from gov for installation. 

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Community Moderator
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Newcomer
BillyNewcomer
asked in eSignature
signed docs

I’m trying to find my signed documents so i have a copy in my files

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Newcomer
sharonkNewcomer
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Changing signatures of signatory

I sent a docusign for signature and the first person has already signed. Now the second person is not available to sign so i need to change the email address so it can do to the person who is available to sign. How can i change the email signatures?

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Community Moderator
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Newcomer
EricNewcomer
asked in eSignature
Ensuring Minimum 3 Signatures While Keeping Options Open for 6

Hello DocuSign Community!We've recently implemented DocuSign Enterprise in our organization and I'm looking for some guidance on customizing an eSignature workflow. Our process involves credit/lending memos that require signatures from our executive team.Here's the setup we need:We have 6 executives who are eligible to sign each memo. The memo is considered approved after 3 signatures, but all 6 executives should still have the chance to sign or ignore it (not sign) within a set timeframe (X days). We require the DocuSign envelope to remain open for the entire duration, even after reaching the minimum 3 signatures, to audit the actions of all 6 signers. A specific individual will manage sending and collecting the document. The envelope should only close after X days or through manual intervention by this person. The final document, with the recorded actions of all 6 signers, will be sent back for our records after the envelope closes.I'm trying to figure out the best way to configure t

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Community Moderator
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New Voice
KManciniNew Voice
asked in eSignature
Editing a document once circulating

Hello, Wanting to know if the envelope is circulating and a couple of people have approved and/or signed, what happens when there’s a change within the document? When the document is revised, can it be uploaded again to the existing envelope and add the people who have already approved and/or signed to do the step again without voiding the initial envelope or do you have to void the initially envelope and start over?

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Community Moderator
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Newcomer
DruCrossNewcomer
asked in eSignature
How to enforce auth requirement for email sign links?

I recieve a lot of Docu Sign links on my corporate email. All the time I just press the link and can sign it without authentication (settings set by sender and can’t be changed).This bothers me, because if someone gets access to my email, he can easilly sign just anything.I have a lot of security settings for auth in DocuSign settings, including passkey and device check, but it’s all useless when the link on email works without it.I checked settings and didn’t find how to set this requirement. Please advice.Thanks!

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Community Moderator
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Newcomer
Vera NilsénNewcomer
asked in eSignature
Location and date missing in my signature

I have used DocuSign to get signatures for a grant application. I requested time and location with the signature which people filled out but it shows up as ****** on the application. Is there a way to make this information visible? Would appreciate your help as I have to send the application by tomorrow! Best,Vera

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Community Moderator
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Newcomer
VineetAggarwalNewcomer
asked in eSignature
Please help: Stamp vanishes when uploading 'physically stamped scanned' document into Docusign

Why is the stamp vanishing when we are trying to upload a 'scanned stamped' document into Docusign and how to solve this issue? The document gets uploaded but the stamp vanishes---please help resolve

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Community Moderator
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Newcomer
bmemmerNewcomer
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User isn't seeing envelopes sent to their accounts

As an Admin, Is there a way to at least see the header info, envelope ID, sender, recipient, etc. for envelopes sent to our domain? I've got users struggling with opening envelopes sent to them, but I can't see the details without screen sharing while the user logs into their account.

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Community Moderator
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Newcomer
VudonziNewcomer
asked in eSignature
How can I update a name line in a document already sent

I have a document that the customer has already signed. The account name area of the document has the incorrect name. Please note it is not a signature line. Thanks 

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Community Moderator
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Newcomer
pksorensenNewcomer
asked in eSignature
How do i setup MitID

How do i enable MitID (Danish eID) solution for my demo account so i can demonstrate this to a customer? There is only phone validation avaible in the settings when i try to add.

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Community Moderator
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Newcomer
UrbanNewcomer
asked in eSignature
Receiver has a security issue accessing the portal

A document is sent for e-signature to a person, and when this person try to access the portal he gets the following message:“The information you are going to send is not safe Because this form is being sent through a non -safe connection, the information will be visible to other users.”So he cannot access the document and sign it? What to do?BestUrban 

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Community Moderator
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Newcomer
Sophie de GriesNewcomer
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Change user permissions

Hi everyone! We want to create templates but we don't have a administrator role. I believe we then can still create templates but we need to have specific permissions. How can our administrator change our permissions so that we can create and change our own templates? Looking forward hearing from you! Kind regards,Sophie 

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Community Moderator
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Newcomer
Oskar1992Newcomer
asked in eSignature
ID-Card not visible

Hello, when I sign a document myself or send out an envelope, whether my own nor the ID-card of other persons show up. What I need to see is the “DocuSigned by:”-Tag (ID-card) that normally shows up with every signature, but for some reason, it is not visible. The box in the settings to display my own ID-card is checked. Can somebody help me please? Thank you very much. Oskar

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Community Moderator
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New Voice
Oli.MNew Voice
asked in eSignature
How to share all the envelopes within a group of senders ?

Dear all, I have 5 departments (5 different groups) managed under the same account. All the senders from the same group shared their envelopes between themselves. Is it possible for the Department Managers to have a view on all the envelopes sent from the same sender’s group instead of per sender ?Thank you olivier   

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Community Moderator
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Newcomer
PhysioNewcomer
asked in eSignature
Number of signatures requires varies each time I send out a template - how can I streamline this?

I am sending out contracts to clients, the contract follows the same format every single time but depending on the number of people participating in the contract varies on how many signatures I require. E.g 5 people using the service 5 signatures required / 6 people using the service 6 signatures required At the moment I am having to manually edit the document then upload it to docusign each time I have to add a new signature line depending on how many people I require to sign this. Is there an easier way of doing this? Can I set up some rules to help show or hide signature lines depending on how many people require to sign this doc? Thanks

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Community Moderator
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Newcomer
Flora YangNewcomer
asked in eSignature
The task which is assigned to me is not under my 'Action Required' section.

When other assign the signature task to me, I could log-in link via the e-mail notification. However, when I log-in the Docusign web directly, I could not find it under my 'Action Required'.

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Community Moderator
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Newcomer
MikeOklahomaNewcomer
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How do I get all of the details to flow into a document for the office

My detail tab is not filtering all of the data into my documents for my whole office. How do I change this on the admin side?

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Community Moderator
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Newcomer
husky galNewcomer
asked in eSignature
Is there a way to download the DocuSign app to my Mac?

I was hoping to be able to download an app for easy access to DocuSign. I only find the download to my IPhone 

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Community Moderator
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Newcomer
LFKNewcomer
asked in eSignature
Custody transfer

I transferred an envelope to myself from another user at their request and I can’t find it anywhere in my files. Could it be because it was an envelope that was in their “Action Required” folder? The plan was for me to take custody of it and complete it for them. 

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Community Moderator
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Newcomer
sarahNewcomer
asked in eSignature
RED SQUARES

HelloI have asked this question before & I was asked to send an attachment to show what I mean.I will attach the document but, my problem is when I send an envelope  to a customer they receive itwith red squares around all the information.I don't get the red square when I am building the envelope it is just my customers receiving it with red squares.Any idea how to fix this problem. Thank you.Sarah

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Community Moderator
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New Voice
KManciniNew Voice
asked in eSignature
Rush Document

Hello, what are my option to highlight that the envelope is a Rush? In the subject line or is there a function that I can click on that will show a Rush document for approval/signature? Thanks

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Community Moderator
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Newcomer
annettemNewcomer
asked in eSignature
Envelope: text box not showing (set as not required)

I am new to docusign and want to make sure that the fields are showing up correctly when sending.  There are 5 receiving the document to sign and one of them has a text box added that is not required.  I do not see this text box when it is sent to me to me first to sign.  Would this be transparent and viewable only for the one signing this section?  

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Community Moderator
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New Voice
KManciniNew Voice
asked in eSignature
Fully executed documents and comments

Hello,Envelope needs signature by outside vendor, internal departments, and finally signed by appropriate CP level.  Would both signatories and recipients who needed to approve along the way, receive a copy of the fully executed document or would it only be the sender, and outside and internal signatories? Also, re comments, I’d like to avoid internal comments, if any, to not go to the outside vendor when document is executed. What is the process to avoid that happening?Thanks  

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Community Moderator
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Newcomer
DanaeKNewcomer
asked in eSignature
Docusign Query

Hello Fellow Docusign Users Have a query and thought id try this platform for an answer.How do you correct an envelope, once it has been sent to the first person for signature?Ive tried selecting Correct and amending the name however this correction isnt reflected in the document as shown below.  Should read Nick Alygizakis.Can anyone offer any advice here? 

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Community Moderator

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