Identity Confirmation Fail

Question

Directed by the sight to follow my phone instructions to photograph my ID.  My phone is directed to a site that is unresponsive and can not accept photographs.  There is no alternative.  This is a dead loop that accomplishes nothing.  How can I get this site to accept my ID, or proceed with the approval without it ?  This document needs to be signed immediately.  The site is obstructing my business efforts.

Alejandro.Ramos · Accepted Answer

Hi @PhoneFail,Welcome to the DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to complete your ID verification process, but I will help get to the bottom of the issue.Are you following the steps outlined in the guide provided below when attempting to verify your ID?Verify your identityIf you are, to start troubleshooting you will want to re-try using a different device and network.It is important to try these options separately, as they might help locate the root cause of the issue.Feel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | DocuSign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @PhoneFail,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to findOtherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | DocuSign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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