Expired Envelope

3 replies
347 views
Translate All

I am the owner of the expired envelope.

I got an email notification saying that I have voided an envelope because it has expired. However, I did not void it.

Why was my name mentioned in the email when I did not void the envelope?

eSignature

Michael.RaveAnswer

Docusign Employee

@Meiyun

It sounds like envelope expiration is either set up in the account in general or it was added to the specific envelope via a template or manually. Either way, when the expiration date is reached the envelope will be automatically voided and a notification will be send out to all recipients that have completed their task or are in the next routing order to inform them. As you were the sender of the envelope, your name was mentioned.

You can find more details on envelope expiration in this DocuSign Support Article.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Michael.Rave

Answer

Docusign Employee

@Meiyun

It sounds like envelope expiration is either set up in the account in general or it was added to the specific envelope via a template or manually. Either way, when the expiration date is reached the envelope will be automatically voided and a notification will be send out to all recipients that have completed their task or are in the next routing order to inform them. As you were the sender of the envelope, your name was mentioned.

You can find more details on envelope expiration in this DocuSign Support Article.

Translate

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

M

Meiyun

Author

Newcomer

Thank you, Michael, for the helpful information. Appreciate it!

Translate

N

nathaly.monge

Docusign Employee

Hello @Meiyun ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.