Skip to main content
Newcomer
March 13, 2024
Solved

changing witness contact mobile/cell phone authentition

  • March 13, 2024
  • 2 replies
  • 673 views

Hi.  I’ve been sent a document to sign.  I needed to have a witness.  I filled out the witnesses wrong mobile phone number.  Can I change it?

Best answer by Alexandre.Augusto

Hello, @Justinnz 

 

You can correct it.

Go to the manage page, select the envelope with the recipient that you want to correct then click on the Correct option in the actions menu (a little blue arrow on the right).

Your envelope will be in correction mode, so you can edit the recipiente phone number then click Next, Correct so the envelope will be resent.

OK?

Let me know if that works for you.

Best,

Alexandre

2 replies

Alexandre.Augusto
Docusign Employee
Docusign Employee
March 13, 2024

Hello, @Justinnz 

 

You can correct it.

Go to the manage page, select the envelope with the recipient that you want to correct then click on the Correct option in the actions menu (a little blue arrow on the right).

Your envelope will be in correction mode, so you can edit the recipiente phone number then click Next, Correct so the envelope will be resent.

OK?

Let me know if that works for you.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
Docusign Employee
March 30, 2024

Hi @Justinnz,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!