Locked fields

Question

New to using DocuSign.  Seems pretty straight forward, but fields like numbers show they are locked and cannot be used in my Templates.   What am I doing wrong?

Alejandro.Ramos · Accepted Answer

Hi @Medicine Man,Welcome to the DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to use the Number Standard Field, but I will share more details on the root cause of this behavior.The fields and features that appear locked in the eSignature dashboard are usually not available to the plan configured for your account.You can find a detailed list of the features that include each of our plans, here:Compare eSignature plans & pricingFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | DocuSign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Medicine Man,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to findOtherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | DocuSign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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