Hi @Arnoud Beukers,

Welcome to the DocuSign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you are being requested to log back in, even though you have already logged in, but I will help get to the bottom of the issue.

To start troubleshooting, I would suggest tying again with a different device, browser, and network.

It is important to note that you must try these options separately, as these could lead us to the root cause of the error.

If non of the options mentioned above helped in solving the issue, the next step to try would be resetting your password.

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @Arnoud Beukers,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!