eSignature

I have a template (word document) that requires conditional formatting (display this if a checkbox is selected in the document generation form. I am not able to locate any valuable documentation for this. It would be even better if there were documentation on how to suppress a table row if the checkbox in the document generation form isn't selected. Or even how to join to conditions (with and or & ). Please help with syntax or document links.

Is there a way to edit recipient names or e-mail addresses? Or delete an incorrect address?

I've sent the document to the two signers, one of them signs and the other cannot find the document -- how do I resend to just that one signer? Thanks

When i put tags in the document, I generally need to include some text or data (i.e. a price for the agreement).  This seems like an incredibly basic question, but i can't seem to do this correctly so that my clients who receive the document can see what i've entered in the space.   For example, I'm sending to a husband and wife who will need to sign, as will I.  Generally I make sure the user on the upper right hand side of the docusign is on me, not my clients, then I add a text box (data field in the old version) and type in $1000.  When i send it to the client, they still see a blank.  If i add the text box as one of my clients, presumably anyone else on the envelope wouldn't be able to see it (their spouse, etc). What am I doing wrong?  Thanks!!

We have a Master Agreement which is referred to in our document and there is a "link" in the document that should take the signers to that other document. Can this be done and if so how? Thank you!

I believe my account has been hacked. I received a notification that someone was attempting to log in and a verification code. I did not request these. I have since logged in myself and changed my password. Can you please look for fraudulent activity?

How do I look up a document that I had signed from one year ago?  

Has anyone encountered the error: "GroupLabel cannot be blank or duplicated within same scope. GroupLabel: Checkbox Group f8bec4eb-583c-48e4-a5e4-5da9efe97d89 TabScope: Document". If so, what is this error? It will not allow me to send my documents.

How do you set a time limit for signing a document? In other words, if the offer expires at 12 midnight on March 23, how do you set that date and time as the time limit for signing the document.

I just signed up for for docusign and paid for a year, but it didn't apply my promocode fir discount?

A frequent signer without an account needs to change his signature. I've only found instructions for signers with a DocuSign account to change their signature.

I would like to see the Certificate of Completion added to finished e-mail so that I have one e-mail with the signed document and the auditrail.

I have the timestamp and date stamp set up yet it no longer timestamps the signature. Never had an issue until just recently.

If I have a pending envelope out for signatures to multiple people, will pushing the "resend" button send to all recepients on my list? Or only the person that the document is currently awaiting signature on?

I have it set up for the team member to sign first and a manager to sign second. The document is a PDF.

In the past when I was creating a template for a new I-9 (or W4), I was able to upload a PDF of an I-9 or W-4s and the system would detect that their were fields and automatically put them in the template. I am trying to prepare for the new I-9 and this field seems to be gone. Am I doing something wrong or has the functionality changed?Thanks,Melani

How do I change my signature's initials?

We just got DocuSign for our real estate office. I want to make forms in the templates section that the other agents can access. However, there are things that the agent needs to fill out before sending it to the client to sign: for example some forms need the agent name & license number, then the client needs to initial and sign, the agent needs to initial and sign. Is there a way to do this?

Can I white out a part of the document to add a text field over the empty space?

When the signer signs I do not want the bracket included. I know there is a way to remove it but cannot find it again on new account. Thanks!

I'm trying to send a contract out and when I hit the send button I get - Account does not have permission to set allow comments - help please!

How do I edit a completed document and then resend to recipients for initials?

Trying to sign in, says login in from a new device ( its not new)! Gives me a code by email, enter code & still gives the same message. Help!

We recently found out that if someone receives a DocuSign email to sign a document, they can forward that email to someone else and that person who they forwarded it to can sign for them in the original recipient's spot and the original recipient's name will show up. Is this a configuration setting or a defect? Why is someone else able to sign for them and have their name show up even though they didn't sign?