eSignature

Anyone have an issues with envelopes being able to be open by anyone clicking on the link provided in the email and the signature appears as the original recipient? So basically able to sign as someone else? This is a serious concern and issue for my company. Anyone know why and how this is happening?   

i have an envelope that went to 2 different people, the first signer had no problem, the second signer cannot open the envelope 

We are utilizing esignature and had it integrated with SuccessFactors Recruiting System. However everytime an envelope or email is being sent to candidates, the email address of the admin is being shown.For Example:ADMIN HR<Email Address>Can this be removed?

Greetings! I’m hoping someone can assist.Here’s the situation: I’m one of my company’s DocuSign admins. A team I support recently reached out to me to say that they haven’t received any submissions from DocuSign for a few months. FYI: The submissions they receive are via PowerForms that our customers fill out at their leisure. When the customer has finished signing, DocuSign automatically sends an email notification with a copy of the completed envelope to the applicable internal email mailbox at my company. This process been working very well for us for several years now.Long story short on the root cause: I checked with our IT admin & they discovered the DocuSign emails were getting blocked on our end, but strangely only for this one mailbox (as far as we can tell so far). Anyway, the admin cleared the blockage & now emails are flowing through again. HOWEVER...Only current submission emails are flowing through, i.e., only the ones that came in since the IT admin made the syst

Hi, I’m an admin user for e-signature and CLM.  A colleague has been sending envelopes via e-signature without issue with an expiry of 4mths.   They have recently started in CLM and then progresses to esignature and the envelopes are now set at expiry at 10 days.  I advised to go into  advance options on each envelope to change the expiry but they aren’t authorised to make the changes.I then tried as an admin user and I have the same issue.   How can we go about changing this?  Other team members do not have this issue as theirs is set to a standard 4mths not 10 days.  User profiles are all the same for non admin users.  

I need to sign a documnet and I do not know how to do it, please help.

How to generate QR code validation of signatures

We have built a PowerForm that would include confidential responses. Is there a way to restrict who has access to view and/or download completed envelopes in the PowerForm-tab that show when they click on View Envelopes?

Hello,Is there a way to make a field required when there are several options to choose from? In the screenshot above, they are required to choose one of the options, however how do I make this section a requirement without making just one of the check boxes required? 

Hi i am trying to create templates in DocuSign for contracts but the text box to fill in the details are not flexible eg- sometimes job title can be longer then the space created in contract to fill in the text box nd it over laps with with the text in background  is there any solution to it? currently our DocuSign is not synced with workday or any other system we just stared with e-signatures. Thank you!  

Hi,I am trying to change the email that I setup the account with. A code is sent to my new email - I enter the new code…...continually get unkown error. Any ideas?ThankyouAngus  

I am trying to set up a template where the first person has “Allow to Edit” but the option is not showing in the list. I am using a production account. I have attached screenshots of both the option not there and showing up (in my developer account).Please let me know if there is something I can do. 

I am sending docs myself to let otherssign, how do I receive in my own DocuSign the docs that I have to sign from another employees i.o. receiving a notification to sign to my e-mail?

I was the recipient of kba verification and know that I answered all the questions correctly. I was denied access because it said that I answered one or more questions wrong. Where does Docusign get their information about me? How can I get ahold of someone from Docusign to correct the information so someone else doesn’t get verified as myself?! I have lost credibility in this service. 

Hi guys,is it possible to set an email notification for people who are in copy of an envelope (not signing) when first signer signed the document? We have different settings depending on type of document of who is signing first if us or the prospect and people in copy don't see the current status. Maybe if people in copy could access the Docusign/envelope status or they would need a seat? Thanks a lot! Kristýna

Even though I went into the settings and turned off email notifications for viewed, I’m still getting multiple emails (I’m an admin and an individual sender). Pls help! I’m getting inundated with 3+ notifications for each envelope I send out - which is a lot.

How can I unlock the function to add a numeric field to a PDF document?  Thanks!

We would like to change the email address for all account users,The firstname.secondname@ remains the same for all, it is just the @xxx.com part that is changing (xxx only). Is this possible for me to action, if not, can DocuSign on our behalf?We need this actioned asap.Kind regards,Priscilla.

Hello, Trying to find out if it is possible to have an initial name field pre-populate names throughout the rest of a template and/or bundle. Any help would be incredible! 

I subscribed to the Business pro but I have still no access to the options I paid for…Still limited to 5 envelopes… and now I cannot send anyting anymore...

Hello.   I have two different businesses.  I am happy to use a single (the current) email address for both businesses however I require that my footers, contact info, etc (stuff) be different on my documents depending upon business.  I would prefer to have different profiles completely with different emails/passwords but I suspect DS will require an additional paid account.  What is the best way to achieve this goal?  TIA

How do I continue a document that I started signing and selected finish later? 

Hi CommunityI am a new DocuSign Administrator and in need of some guidance on the deployment process of eSignature Templates from Dev to Production. The templates in question have many conditional document custom fields, hence I was looking for ways to promote the tested template to Production, rather than having to create everything from scratch. Appreciate any help/resource as I couldn’t find anything relevant in DocuSign University regarding the same.  

Since 2007, I had a free account. I signed-up for a paid account and all my signed documents are gone. How do I get them back?!?

In Settings where it shows the account number. It shows a company name that I am no longer affiliated with. How can I change this? I have taken a screen shot below to show.