All data gone after SSO is turned on

Forum|Forum|2 years ago
April 16, 2024
3 replies
175 views

Hi,

I have just configured Docusign to use SSO with Entra (Azure). Authentication works fine but for one user so far all the data has disappeared. Nothing in her inbox, all history is gone too.

Has anyone seen this before?

Thanks!

Best answer by JohnSantos

@Toga - Assuming they are logged in with the same email address as before, these users might have access to the free DocuSign account that is not part of your Organization. You can run a report to see which users might have “external” accounts.

Justin Jiang

Established Contributor

SSO is just a way to login. Did she login with a different username? Did she try logging in without SSO?

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JohnSantos

Answer

Guru

@Toga - Assuming they are logged in with the same email address as before, these users might have access to the free DocuSign account that is not part of your Organization. You can run a report to see which users might have “external” accounts.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

T

Toga

Author

New Voice

Hi Justin & John,

John is correct, I just found out she has an external account. We worked out that we can switch user in her profile, and we found all her data is in the free external account. I have scheduled a session with a docusign engineer to help us transfer the data from the external to the corporate account and close the external account.

Thank you both for your help.

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