All data gone after SSO is turned on

Question

Hi,I have just configured Docusign to use SSO with Entra (Azure). Authentication works fine but for one user so far all the data has disappeared. Nothing in her inbox, all history is gone too.Has anyone seen this before?Thanks!

JohnSantos · Accepted Answer

@Toga- Assuming they are logged in with the same email address as before, these users might have access to the free DocuSign account that is not part of your Organization. You can run a report to see which users might have “external” accounts.

Toga · Answer

Hi Justin & John,John is correct, I just found out she has an external account. We worked out that we can switch user in her profile, and we found all her data is in the free external account. I have scheduled a session with a docusign engineer to help us transfer the data from the external to the corporate account and close the external account.Thank you both for your help.

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded