Bulk upload error not shown

Question

Dear Team,

we encounter a strange error. We are generating CSV files from our system that we load to docusing to bulk send. This worked flowlessly until today. there is a new look and during validation it shows that there are some errors. Unfortunately these errors are not presented, so I do not know what to fix.

Even stranger, I tried to delete a few entries from the CSV and it seems to generate the errors in random. IF I upload the whole file i get 5 errors, if I delete row 1-20 i get around 4 error, but if I bring back 1-20 and delete 21-40 it gives 3 errors. (SO from my calculation if i get 5 error in the whole CSV I should get only5 error in total when I delete some records…

Could you help my?

Best

Martin

Alexandre.Augusto · Accepted Answer

Hello, @Future001Welcome to the DocuSign Community.Did you get the Bulk Send resultant log to verify those 4 errors? In the log you can see the error. Download as .CSV, in the last column you can see the details for the errors.Best,Alexandre

Future001 · Answer

Dear Alexandre,thank you for the prompt reply, I do not see any option to download such log...Could you navigate me, where such a log can be downloaded?BestMartin

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