Skip to main content
arrow-left Back to Docusign.com
Solved

Bulk upload error not shown

  • April 2, 2024
  • 3 replies
  • 59 views
F
Newcomer
Forum|alt.badge.img+2

Dear Team, 

 

we encounter a strange error. We are generating CSV files from our system that we load to docusing to bulk send. This worked flowlessly until today. there is a new look and during validation it shows that there are some errors. Unfortunately these errors are not presented, so I do not know what to fix. 

 

Even stranger, I tried to delete a few entries from the CSV and it seems to generate the errors in random. IF I upload the whole file i get 5 errors,  if I delete row 1-20 i get around 4 error, but if I bring back 1-20 and delete 21-40 it gives 3 errors. (SO from my calculation if i get 5 error in the whole CSV I should get only5 error in total when I delete some records…

 

Could you help my?

Best

Martin 

Best answer by Alexandre.Augusto

Hello, @Future001 

 

Welcome to the DocuSign Community.

 

Did you get the Bulk Send resultant log to verify those 4 errors? In the log you can see the error. Download as .CSV, in the last column you can see the details for the errors.

 

Best,

Alexandre

3 replies

Alexandre.Augusto
Docusign Employee
Forum|alt.badge.img+18

Hello, @Future001 

 

Welcome to the DocuSign Community.

 

Did you get the Bulk Send resultant log to verify those 4 errors? In the log you can see the error. Download as .CSV, in the last column you can see the details for the errors.

 

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
F
Newcomer
Forum|alt.badge.img+2
  • Future001Newcomer
  • Author
  • Newcomer
  • April 2, 2024

Dear Alexandre,

 

thank you for the prompt reply, I do not see any option to download such log...

 

Could you navigate me, where such a log can be downloaded?

Best

Martin

C
Community Moderator
Forum|alt.badge.img+15

Hi @Future001,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Code of ConductAccessibility statement

Docusign Community

Code of Conduct