Timeframe to open a CC

Question

Hello, I was wondering. When we send an envelope to someone and add a CC to someone else. Is there a certain timeframe for the CC to view the document. Cause they seem not to be able to view it after a few days. How do you know how long you can view it for?

Thankful for any help or clarification!

Alexandre.Augusto · Accepted Answer

Hello, @elinjWelcome to the Docusign Community!That can happen due this:For unauthenticated users, as a security measure,the envelope links in email notifications automatically expire after five clicks or 48 hours. Signers can easily request a new link, or, if they have a DocuSign account, they can access the document by logging into their account, even if the email link has expired.I hope that helps!Alexandre

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