Skip to main content
Question

Fields not working

  • 1 April 2024
  • 2 replies
  • 31 views

I have created a few templates.  Today I tried creating one and none of the fields are usable.  I try to drag Company onto the document and it has a red circle with a slash--same with all fields.  Why is it doing this?

Hello @Interim Utah, 

 

Thank you for reaching out here in the DocuSign Community, I appreciate you bringing your question to the DocuSign Community we want to welcome you to the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of having the information displayed as needed. I understand that your fields are not working.

 

Have you tried the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device

 

Would it be possible for you to provide an screenshot of the issue?

 

Can you provide more information about this?

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 

Hi @Interim Utah,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Code of Conduct