Using Docusign for the first time - "No Permission to send Envelopes" - Account Administrator needed

Forum|Forum|2 years ago
April 3, 2024
2 replies
549 views

I am using docusign for the first time to circulate a document for signature but I am faced with the message below. Can someone please help me? I do not know who the account administrator is.

Thank you.

Best answer by Alexandre.Augusto

Hello, @LisaIezza

Welcome to the DocuSign Community!

This message means that your user (Permission Profile) cannot create or send envelopes.

Only the Administrator user for your company can change this.

Contact your IT department because they for sure knows who is the Administrator, or your Legal department.
In general, the department that started the DocuSign eSignature’s use in the company has an Administrator user.

I hope that helps!

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @LisaIezza

Welcome to the DocuSign Community!

This message means that your user (Permission Profile) cannot create or send envelopes.

Only the Administrator user for your company can change this.

Contact your IT department because they for sure knows who is the Administrator, or your Legal department.
In general, the department that started the DocuSign eSignature’s use in the company has an Administrator user.

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @LisaIezza ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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