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How to change signature

  • April 1, 2024
  • 2 replies
  • 104 views
S
Newcomer
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I received a document and adopted the signature but I’m needing to add a title to the end of it.  When I update my signature in my account, it’s still using the original signature, not the updated one.  Please advise. 

Best answer by David.Schmitz

@SAT If you were sent an envelope and took the action of Signing the envelope, then the Signature used at that moment is locked into the envelope and will not change with the update you made to the Signature in the Account. A new envelope would need to be sent to you for the new Signature to be applied. I would suggest contacting the Sender of the envelope to see if the envelope can be voided and a new envelope sent to you.

2 replies

D
Hero
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@SAT If you were sent an envelope and took the action of Signing the envelope, then the Signature used at that moment is locked into the envelope and will not change with the update you made to the Signature in the Account. A new envelope would need to be sent to you for the new Signature to be applied. I would suggest contacting the Sender of the envelope to see if the envelope can be voided and a new envelope sent to you.

N
Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • April 16, 2024

Hello @SAT ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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