eSignature

Hello -  I continue getting emails that I added a seat and I need to assign a user, but it’s only me on the account. When I enter my own email it says I am already a user. Docusign says I have two users. What am I doing wrong? Thanks for your help.

I'm creating a template that will be used to send to vendors. I want to set up several fields of information in the document with the field and then a line after it where the information will be pre-filled by me (such as Business name_________, Vendor________, Address_______, prices, amount due, etc.) that will be specific to each vendor. Upon receipt of the envelope, the Recipient (Vendor) will only sign and date and then the document will come back to me for my signature. If I create those fields using Pre-fill tools, save, and then create an envelope and fill in the fields with the vendor specific information, why does the information block out part of the line and look terrible?

HiHow would I go about sending a document to the PA of a director who will then forward to the director for signing?To whom should I address the email?

We need the ability to align the text within the field to center or to the right from the default left position.We’ve integrated our digital applications into DocuSign via API and many fields require the text to be centered or to be aligned to the right. Please consider adding this. 

Hello,Does anyone know the current software version to date for DocuSign?

Can the text field allow to align the entered content to the right? I have a template that is capturing some financial information and the accountant readers are more familiar and comfortable with numerical data having a right alignment similar to a spreadsheet. Any way to do this? Thanks!

HR are wanting to send out our employment packs in Docusign and then at the end in the section below "Team Leader notification" we want the Team Leader to just receive the message but not the signed documentation with employee details. Do you know from the drop down list if there is another option to send them just the message without the new starter documents and employment pack included? i.e "update recipients or something else?"... happy to explain furtherI just want the Team Leader to know that the new employee has completed the intake documents, but because that information is sensitive, I don't want them seeing the documents themselves.

Use case:One mandatory checkbox (not a group) must trigger a validation rule for completing two fields:checkbox unchecked: the two field become visible and must be filled in without any other action on the checkbox which will remain empty checkbox checked: the two field must not be visibleIf I put the checkbox as mandatory I’m not able to skip it in case the user want to uncheck it. Is there a solution for covering both scenario without skipping the checkbox?

I have a document that needs to be signed by onboared employees and then approved by any 1 of 4 managers.  Is there a way to COMPLETE the document once the employee and any ONE of the FOUR mangers has approved?

I have a customer who sent me a PO this morning but it had to be voided due to incorrect information. Now the customer has sent the revised document but i am not receiving it in my inbox. When i try to log onto customer support it says im not logged in but I am

How send a signature request by whatsapp usig a template?

Hi, I am just trying to find out how many envelopes you get monthly/annually with the Standard Plan.

How can I make a powerform template to be use but my name not show as the envelope owner instead assign to the first signer?

We're in the process of creating a new account for one of our departments. They have already sent out envelopes in our current setup. I know you can transfer envelope ownership within an account, but is there a way to transfer those completed envelopes to a different account? If so, can it be done by an admin or will it involve DocuSign doing the work? Thanks in advance!! 

We would like to add an employee as a "Receives a Copy" checkpoint but not sign the document. Is there a way to add this "Receives a Copy" as a checkpoint before it sends to the next person to sign?

Does the email on DocuSign affect the syncing of accomplished document? Scenario - I have send the DocuSign to the email on file, but then they resend the file to a different email address and signed, will it sync to the DocuSign as completed?

I have been the recipient of several contracts from a company we do business with. Previously, I have been able to log in and review the contracts, now they have all disappeared. These are extrememly important, but I cannot contact DocuSign, as I was not the sender, and the sender will not assist. How can I retrieve the signed documents?

How do I Correct a recipients' address? 

I received a notice my acct was to be cancelled due to incorrect cc info. I logged in wanting to cancel. It somehow charged a new cc acct?I want to cancel as I do not use the service. Please adviseThanks Dana

Hello! I am sending a doc to 3 recipients that all have different fields to sign.  I have added the recipients, they all show in the top left drop down with a separate color, and I have selected the fields in their respective colors.  However, when I click Send it says that two of the recipients (yellow and blue) don’t have fields selected, and when I select either of those from the drop box it doesn’t show their respective fields, it just shows the purple recipients even though the checkmark is by their name.  I’m sure this is something simple, I’ve read all the help articles, and don’t see an “edit” option next to the recipients.  Do these have to be sent as 3 separate envelopes? (if so, why does it give the option to add multiple recipients in the one envelope)?This is my first time sending one, and I was cruising along great until this.  Any help would be appreciated! 

Is it possible to provide a team access DocuSign to review documents in a Outlook shared mail box? Nanette

I am trying to make tabs autoplace themselves based on some anchor text as per the documentation. I added the anchor text in white in the pdf (so as not be visible to the users) and then created a template with it. But whenever I try to drop a custom field with the matching autoplace text, it tells me “No instances of "x" were found.”. I have also tried adding standard fields with autoplace option set up the same way. No luck. Any help would be appreciated.For context, I am testing this so I can use it in a power automate flow where after a user responds to a Microsoft form, it create an envelope and adds a recipient based on the form responses. Then I want to add tabs for this recipients in the correct locations based on the related anchor strings. Then send the envelope. Thanks!

I am now analyzing our use cases: It seems we should be able to utilize OneDrive for our Document store implementation. It will allow us to use document reference instead of physical document. My question is if limit of 25MB documents is applied in this case too (as you’ll have to reach-out to OneDrive to show configurator where to place signatures etc. or to signee what he’s subscribing)? How it works internally if I reference PDF with size of 100 MB? Would it be problem? Occurrence of documents > 25 MB is quite rare, but I’d like to be ready for those exceptions.

Hi,How can I update my billing address for an issued invoice? I tried to open a support case but I get an error message at the Support Login screen. Is there an email address where I can contact customer support?

How do I change the time stamp from PST to EST?