new account

Forum|Forum|2 years ago
April 8, 2024
4 replies
95 views

Hi, I opened a new Docusign account reflecting my new email address. Now I’m told my old account does not exist and I can’t access any of the documents from mu old account. What can I do?

eSignature

JohnSantos

Guru

@Beataw - Are your accounts part of an enterprise account? If they are, you will still be able to access them. If not, there might be limited options but would need to know more about the status of the original account.

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B

Beataw

Author

Newcomer

Thank you. I don’t know what an enterprise account is, so I’m guessing my account was not part of one. DocuSign is just telling me my account doesn't exist. I used the account for many years and might have had 100 transactions. What might my options be?

JohnSantos

Guru

@Beataw - Are you able to sign in to DocuSign using the previous email address if you know the password. How long ago was the change?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Christopher.Alpizar

Docusign Employee

Hi @Beataw,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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