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Hi, I opened a new Docusign account reflecting my new email address. Now I’m told my old account does not exist and I can’t access any of the documents from mu old account. What can I do?
+19- Guru
+2- Newcomer
Thank you. I don’t know what an enterprise account is, so I’m guessing my account was not part of one. DocuSign is just telling me my account doesn't exist. I used the account for many years and might have had 100 transactions. What might my options be?
+19- Guru
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
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