@Wei McCallum Could be a browser refresh issue, I would first suggest logout, clear cache and History and then close all browsers and retry the login to DocuSign to see if that resolves.

I also always check the Filters set on the folder to make sure it is not set differently.

Hi @Wei McCallum,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

The issued was resolved by technical help team, i could see my version was updated both cellphone version and laptop version. Thanks all. 

Hello @Wei McCallum, 

I hope you are doing well.

I am glad to hear that.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.