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Two accounts with the same email- Delete one

  • April 15, 2024
  • 3 replies
  • 269 views
S
New Voice
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Hi!

There is a second account with the same email address, one of which is receiving some envelopes and the other is not.
If I delete one account, is the other one going to receive all the envelopes sent to the email addresses?

Thanks in advance

Best answer by JohnSantos

@Sergio Salvador - The account receiving all envelopes is probably your default account.  After you close that account, new envelopes will be sent to the other active account.  

3 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • April 15, 2024

@Sergio Salvador - The account receiving all envelopes is probably your default account.  After you close that account, new envelopes will be sent to the other active account.  

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
S
L
Newcomer
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  • LB4Newcomer
  • Newcomer
  • April 24, 2024

Is there a way to consolidate or merge the 2 accounts since they have have same email address? If the old account created by the User has legacy documents, they would not want to lose them by using the new account.

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • April 24, 2024

@LB4 - You can work with your DocuSign Administrator to transfer completed envelopes into your default account or any templates that you created on the previous account.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
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