@Coco Lo

Unfortunately, I cannot read the characters, but from the screenshot I can tell you that Christina Pan has not yet finished her action and the document is pending with her. The green checkmark next to her name is missing if you compare it to the previous recipients. Also there is the divider line above her row, which typically indicates that there is an action pending with the recipients that follow. This is not a completed envelope.

Hi @Coco Lo,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!