I got completed signature email for Christine Pan, but actually documnet didn't sign by Christine Pan, not sure what problem is it?

2 replies
99 views
Translate All

.

eSignature

Michael.RaveAnswer

Docusign Employee

@Coco Lo

Unfortunately, I cannot read the characters, but from the screenshot I can tell you that Christina Pan has not yet finished her action and the document is pending with her. The green checkmark next to her name is missing if you compare it to the previous recipients. Also there is the divider line above her row, which typically indicates that there is an action pending with the recipients that follow. This is not a completed envelope.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Michael.Rave

Answer

Docusign Employee

@Coco Lo

Unfortunately, I cannot read the characters, but from the screenshot I can tell you that Christina Pan has not yet finished her action and the document is pending with her. The green checkmark next to her name is missing if you compare it to the previous recipients. Also there is the divider line above her row, which typically indicates that there is an action pending with the recipients that follow. This is not a completed envelope.

Translate

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

A

Alejandro.Ramos

Docusign Employee

Hi @Coco Lo,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.