Docusign is telling me ive reached by envelope limit but I havent?

Question

I have signed up for the docusign personal account and therefore have 5 envelopes to use each month.

My plan start date was 19/3/24 and since then ive used envelopes on 20/3/24, 27/3/24, 28/3/24 and 10/4/24 = 4 in total but docusign is now telling me that ive reached by envelope limit.. does anyone know why that might be?

Alexandre.Augusto · Accepted Answer

Hello, @oakey24Welcome to the DocuSign Community!Go to your Manage page, click in the Sent folder, how many envelopes you see there?Also, verify the Draft folder it you have an envelope waiting to you continue.Best,Alexandre

Christopher.Alpizar · Answer

Hi @oakey24,I hope you are doing well.Iwould liketo confirm if youwere able tosolve your issue by utilizing thesolution thatwas suggestedor if the informationthatwasprovidedwasuseful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me knowandI will gladly help you address the situation as soon as possible.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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