Caution

Question

Sent a document for signature and my recipients are concerned as to why the email notification has a banner stating “Caution: This email came from an external source. Please do not click on links or open attachments from senders you do not trust.”

Vinicius.Rodrigues · Accepted Answer

Hi @Reggie! Thanks for your post here!This type of messageis automatically added by the recipient's email firewall, having no relation with DocuSign.A simple test you can do is to send an envelope to a free email service (like @gmail or @outook), where you’ll see that we have not included any type of this alert.I hope I could answeryour question!

Christopher.Alpizar · Answer

Hi @Reggie,I hope you are doing well.Iwould liketo confirm if youwere able tosolve your issue by utilizing thesolution thatwas suggestedor if the informationthatwasprovidedwasuseful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me knowandI will gladly help you address the situation as soon as possible.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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