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eSignature

Have Docusign eSignature questions? Find answers here!

5,263 Topics
16,215 Replies

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5263 Topics

Connie MNewcomer

envelope sending customized settings?

When I send an envelope, is there a way to only get specific page(s) sent back to me? For example, I need to send an employee handbook to be read by the recipient and sign a document. I only need the signed document sent back to me after being signed, not the entire handbook that the recipient read.

252

9 months ago

Bill TurnerNewcomer

asked in eSignature

Combining Documents into 1 Template

Is there a simple method to combine multiple DocuSign documents into one template without the use of Rooms?

1145

9 months ago

IzzyNew Voice

asked in eSignature

How can I send an email to a signing group or viewing group in another organization?

Example use case would be if I want to send a document to another company’s entire CSM team. Each member of the CSM team should be able to view or in some cases sign it. How can I do this? Obviously their signing group won’t show up in my directory and there is no email associated with that signing group as a whole, only the individual members. Even if I could add an email address manually (for example let’s say their team has a shared email inbox such as: “entireCSMteam@example.com”) then there would need to be shared access to a DocuSign account with that email address. I would rather avoid a shared account.Thank you!

1152

9 months ago

NitishNewcomer

asked in eSignature

Error while adding document

Hello Everyone,I am getting the following error while trying to initiate a new document to be signed -“An error has occurred. Your request cannot be processed right now.”Can someone please guide

1942

9 months ago

NeffUserJJCheeneyNewcomer

asked in eSignature

Ball In Court / Pending Signatures

I’m Just looking for a simple way to look at the “Ball-In-Court” for pending signatures. Is there a quick tool or report that shows who or which signer is still pending signatures and to which document? without having to look or hover over each “Waiting for Others” hyperlink to see which recipient still needs to sign.

292

9 months ago

M. HakeNewcomer

asked in eSignature

Can a text or name field automatically adjust the rest of the text in a PDF so the text/name fits a paragraph seamlessly?

In my template I need to use the text/name field in the middle of a paragraph. But the length of the text/name will be different each time I use the template and will either overwrite the existing paragraph text or will leave space between words where it isn’t needed.

1742

9 months ago

MJOConnellNewcomer

asked in eSignature

Can I link to a fillable PDF document from a QRcode for users to complete and sign and have the PDF automatically emailed back?

I have a QR code that I will link to a 2-page Fillable PDF. (I already have the fillable PDF completed)Users would access the PDF from the QRCode and fill it out, and electronically sign the PDF.Once complete, the 2-page completed PDF will be emailed to my email address.If this can be done, can you please point me to instructions on how to do this?Thanks, Mike

6192

9 months ago

Community UserLegacy User

asked in eSignature

Is it possible to attach other documents such as PDF and Word documents not needing signatures to the email with the DocuSign document?

5082

9 months ago

TGrommetNewcomer

asked in eSignature

Recipient auto-fill mispelled

So, I misspelled a recipients name one time and now it auto-fills when I start typing it in. The email still shows up correctly which is not good because it actually gets sent to the recipient with their name spelled wrong. How do I delete the bad one?

4622

9 months ago

Will S.Newcomer

asked in eSignature

Extend Docusign.com login time

Does anyone know how to increase the amount of time a user can remain logged in to DocuSign (via Chrome)? It’s set at a few minutes now, so when I’m working I’m logging in to DocuSign multiple times, it’s getting annoying. Thank you!

712

9 months ago

isabellaversiNewcomer

asked in eSignature

Read Only Blank for Signer

Hello,I’m filling out information on a envelope, and marking as “read only”. When the signer or people who just received a copy open the document, none of the information is showing, so the form appear to be blank.How can I fix it?

1052

9 months ago

Laura-in-SDNewcomer

asked in eSignature

Opening envelopes from other users in my organization

As an admin, am I able to open an envelope sent and signed by other users in my organization? If so, please let me know how. Thank you in advance for any help!

365

9 months ago

DMMcCaffreyNewcomer

asked in eSignature

For User Profile > Phone Number > Add a Country list that includes + sign and country code

When filling out a user profile, it would be really nice to have a field where you can pick the country code for the phone number for the user. This is helpful if you are looking to respond to a customer quickly without having to look up their country code before you dial the user.

NancyNewcomer

I have just been using the trial to sign documents and assumed they would be online. Do they get deleted? I am missing documents that have been completed. Is there a way to retrieve them?thanks

672

9 months ago

Kris VanderveldenNewcomer

asked in eSignature

Enevelope limit exceeded

Under my personal license which is part of a team subscription I keep on receiving the following message when I prepare an envelope in DocuSign to send: Something is wrong with my license only as other team members don’t receive this error.How can I fix this?Thanks for the help!

253

9 months ago

BsmCpaNewcomer

asked in eSignature

Extending logged in time

Is there a way to have the app stay open longer before it logs you out for inactivity?

SteinmanNewcomer

How can I set the default for the signature to have the box around it. I selected that option in settings but it does not populate when signing on a computer but it does populate when signing on a mobile device.

Thor1948Newcomer

If I need more envelopes for an special event. Can I purchase more envelopes?

352

9 months ago

bkowarskyNewcomer

asked in eSignature

I just activated my account, I tried to add an admin. When she got the welcome email, she enters her email and says she does not have an account. Anyone have this issue?

GTCindyNewcomer

Is there a way to set-up DocuSign to share the envelopes I am processing with a co-worker so that he can view where they are at in the signature process without adding him as a cc, the same as I can?

Terry.OberlyNewcomer

How do I sign a document in DocuSign?

232

9 months ago

BOC_ASKERNewcomer

asked in eSignature

How do I ensure that files are deleted at the end of their use?

How do I ensure that files are deleted at the end of their use?Due to the company's policy regarding sensitive information, I would like to know how I can provide proof of whether docusign will continue to save signed documents after they are deleted from the platform, and for how long.

552

9 months ago

Okjung GongNewcomer

asked in eSignature

Not appear the changed signature

My boss changed the signature, but when she try to sign, the previous signature appears instead of the updated one. She has tried clearing the cache and logging out, but the new signature still doesn't apply. How can I fix this?

504

9 months ago

Mahin RasheedNewcomer

asked in eSignature

Unable to add new users

I am unable to add a seat or new user to DocuSign. I am getting stuck in the attached screen. Any idea how can i sort this

2134

9 months ago

AlertforceNewcomer

asked in eSignature

Interseted in the Product but worried about 100 signatures

We are unsure if Docusign is the right product for us. As we heard there was a limit to a 100 signers.We have documents that need to be signed by students before and after class. Only one Student and a trainer will sign the document. However, we will have up 20 students per class and we run classes daily.So we would hit the 100 signers after a day.Is our understanding correct?

704

9 months ago

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