Hi @seeurango,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand that you are looking for a Bridge Letter to complement your SOC report, and I will point you to the best path to accomplish your goal. This request is processed by your Account Team, or by the Account Services team. You are welcome to reach out to your Account Team, if you have their direct contact, or opening a new support case routed to the Account Services team, they will follow up and provide you with the necessary documentation.

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @seeurango,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

​

It’s been a month, but I managed to get the bridge letter to the auditors before it was escalated.

In the context of SOC (System and Organization Controls) reports, a bridge letter is a supplementary document that addresses the time gap between the end date of the SOC report and the current date. SOC reports, including SOC 1, SOC 2, and SOC 3, are issued for specific periods, and their information can become outdated. Essentially, a bridge letter helps maintain the relevance of the SOC report and reassures stakeholders about the ongoing effectiveness of the service organization's controls.

I recommend creating a ticket (though I’m not sure where on DocuSign, as the original ticket was created by the Customer Success Account Manager for my request). Then, reach out to your designated account representative if you have Premier Support for follow-up and updates. In the end, the Customer Success Account Manager was the most responsive in this case, as I unfortunately did not receive any communication from the account representative.

Hi @seeurango,

Thank you for sharing the solution to your issue.

We would really appreciate it if you could pick your last comment as the Best Answer, this will help future users find the answer to this question faster.

As always, don't hesitate to let me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

@Alejandro.Ramos

Sorry I accidentally clicked on your response as the best answer. Is there a way to undo? 

Hi @seeurango,

Thank you for letting me know about this issue.

I have removed the Best Answer tag from my comment, you may reassign it now. I appreciate you taking the time of helping us with this, let me know if I can help with anything else and I will reply as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!