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As a sender, we sent multiple Docusign links for signatures every week. But we couldn’t find signed copies if the contracts were not signed recently. Making our jobs very difficult because we need to pull out completed contracts which were signed before.

 Hi @Engine Realty, 

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you haven’t been able to locate your envelopes, but I will assist you in finding them. The best course of action would be accessing the missing document through the email notification’s link.  Once there, you will be able to find the Envelope ID, either at the top of the document or, by clicking on Other Actions>View History. With the envelope ID you will be able to access the envelope by pasting it into the following URL:  https://app.docusign.com/documents/details/{envelopeid} 

 

For detailed steps on this process, see:

 

Locate a Docusign envelope ID

 

If the envelope has no folder listed, this could be the cause behind why it is not included on your Agreements page.

 

To correct this behavior you can move the envelope to the correct folder by following the instructions below:

 

Move Envelopes Into Folders

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

​Hi @Engine Realty,

 

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

​

 

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