Hi @Karin S,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.
 

I understand that you are looking to change your user’s credentials, and I will share the steps to accomplish your goal. The first step in this process would be changing your user’s name and email address and to the one owned by your replacement, this can be done in Manage Profile>Email Address/Name>Update. You can find detailed steps on this process, here:

Update Your Email Address
 

Once that has been taken care of, your replacement may reset their password by following the steps provided below:

How do I reset my Docusign password?

Feel free to let us know if you need further assistance with this. 
 
Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
 

​Hi @Karin S,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!