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No available envelopes and need to upgrade prompt

Forum|Forum|2 years ago
April 12, 2024
6 replies
940 views

A licensed DS Sender is being told in DocuSign that they have no available envelopes and need to upgrade. Currently we have 366 of 1700 envelopes sent. I did open a support ticket but was hoping to find a quicker resolve for our user.

Best answer by Wisconsin

I’ve sent a password reset link to our user with the hopes that brings them to the right account and maybe helps resolve the issue. My thought was possibly they were logged in under a trial user yet and not their actual licensed user.

S

sebmsu

New Voice

That is happening to be today as well. I’m hoping it’s just a glitch!

W

Wisconsin

AuthorAnswer

New Voice

I’ve sent a password reset link to our user with the hopes that brings them to the right account and maybe helps resolve the issue. My thought was possibly they were logged in under a trial user yet and not their actual licensed user.

S

sebmsu

New Voice

I know I’m logged into my account correctly and I just sent the envelope as I always do and it’s like it disappeared.

N

nathaly.monge

Docusign Employee

Hello @sebmsu and @Wisconsin ,

Welcome to the DocuSign Community and thank you for posting your concerns!

Apologies for the late replies, I hope you are doing well, I understand the both of you were experiencing an issue with your envelope allowance, I’m really sorry to hear about the unfortunate events.

I wanted to know if you were still experiencing the issue. Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Z

Zoha

Newcomer

Hi Nathaly.

I am havign the exact same issue with a particular user who is getting the message that no envelopes remaining even though we still have 100+ envelopes left in the pool. Can you please assist?

N

nathaly.monge

Docusign Employee

Hello @Zoha ,

Welcome to the DocuSign Community and thank you for posting your concerns!
Can you confirm you are logged in to the correct account? Also, you can find information on the following article regarding envelope allowance: What happens if I exceed the envelope allowance on my Docusign eSignature plan?

If you are not sure if they have another account and if you are an admin, you can send a reset password to that user form the “Users” page.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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