Client able to email the sender

Hello @gretchenhs,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible.

I apologize for any inconvenience this might cause you. To clarify are you referring that they are replying to the email notification? or are they resending the email notification to another user?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I sent this in to support as well.  They said there wasn’t anything we could to do this to prevent this really.  

They are replying to the original email they are getting that asks them to fill out the form and sign it.  

Thanks

Hello @gretchenhs,

Thank you for reaching back, would it be possible for you to provide the case number so I can review it?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Case #: 14047355

Hello @gretchenhs,

To confirm, is this the first time this has happened?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

@gretchenhs 

I thought there was an option to use a generic email as the contact address (ie: info @ yourcompany. com) This may be an option for specific plans… You could check your agreement/ask your sales rep.

good luck

mr1

Hi @gretchenhs,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks all -

I think the trick here is that we have several people sending the envelopes out and we want them to get the notifcations that the envelope was received and completed by the customer.  We are ok with it saying, sent from Johanna Doe, but then we don’t want the customer to actually hit reply on the emails and put any confidential information in that reply.  So we were trying to figure something out, however since the management wants them to get the other replies, I don’t think it is feasible.  We did add a message to the email itself trying to discourage this, so hopeully that will help a little bit.  We shall see.

Thanks again, Gretchen