Hello @jsul2024 ,

Welcome to the Docusign Community and thank you for posting your concerns!

It is possible to change the Demo plan to match your Production account, however, that is not something you can do by yourself, you would need to contact Customer Support directly: https://support.docusign.com/en/contactSupport 

Another option could be to keep the plan but have the settings in Demo match those of your Production account which Support would also do.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello Nathaly,

thank you for your feedback.

Yes, I would like to switch the Demo plan, but I don’t have the Production account on that other account I’m using yet. How can I reach the support and open a case for that? I understand I can’t login to the support with a free account at the moment.

Best regards,

jsul2024

Hello @jsul2024 ,

Thank you for reaching back and apologies for the late reply.

Were you able to contact support? Did the link provided not give you the option to create a support case? In the “more options” > “I can’t reset my password” should allow you to create a case without logging in.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @nathaly.monge ,

I didn’t contact support and managed to find a workaround. But good to know I can use the  “I can’t reset my password” option to open a different case.

I’ll keep that in mind for the future.

Best regards,

jsul2024

Hello @jsul2024 ,

Thank you for reaching back.

I’m glad to hear that you were able to find a workaround. I hope you have a great day!

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @nathaly.monge,

Actually after my reply I did contact support over the “I can’t reset my password” case option and after a little misunderstanding it worked out. So now my demo account is running on a standard account model.

Thanks a lot, case closed! :)

Best regards,

jsul2024

Hello @jsul2024 ,

Thank you for reaching back and apologies for the late reply.

I’m really glad to hear that, I hope you have a great day!

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!