I have been using DocuSign for 3 years and I lost all the documents. How can I retrieve all the completed documents ?

Forum|Forum|6 years ago
September 3, 2019
3 replies
130 views

eSignature

Best answer by Community Expert

Hi,

Welcome to the DocuSign Support Community!

I'd like to suggest that you create a Support Case - you may have two DocuSign accounts associated with the same email address and might be logging into the wrong account.

Thank you, David, for the assist!

Donna

Community Moderator

C

Community Member

Legacy User

Did you do any type of purging of envelopes? The post suggests these envelopes were present and searchable prior to a certain time/date and now they are gone? Have you verified no filters are being used when you are in the Inbox or Sent folders which is where envelopes typically reside? If so I would suggest opening a DocuSign case immediately to resolve and find these envelopes.

C

Community Expert

Answer

Docusign Employee

Hi,

Welcome to the DocuSign Support Community!

I'd like to suggest that you create a Support Case - you may have two DocuSign accounts associated with the same email address and might be logging into the wrong account.

Thank you, David, for the assist!

Donna

Community Moderator

C