No upload/can't send

@Sixfootfive - After you created the Template do you see where you are able to upload a document?  Are you uploading a PDF Document or any other form of document?

Hi @Sixfootfive,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am getting an error message when trying to send a document. I also have the ability to send through DocuSign from my software but am receiving an error message when attempting that as well. 

Error message is attached. 

Hello @Kim Grizzle ,

Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.

Have you tried to print the document to a new PDF. This process "flattens" and re-generates the file to fix common causes of upload issues. Open the PDF in your preferred PDF viewer, click the File menu, then click Print. Select a PDF Writer from the Printer list, choose a name for the file when prompted, and save it. Finally, upload the new file to DocuSign. How to resolve a document upload error by printing the document to a new PDF

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.