Recipient limit of the envelope has been exceeded

Forum|Forum|2 years ago
July 4, 2024
5 replies
3646 views

Why is Docusign telling me that the ‘Recipient limit of the envelope has been exceeded’ when I have added only 7 signees? I’m on a free trial, but I can’t read from any of the Plans that the number of recipients would be a factor so I wouldn’t like to buy a plan until I know that I’ll be able to add the 7 signees with the paid plan for if that’s the issue.

Best answer by nathaly.monge

Hello @Ketly ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are getting an error when attempting to add signers, I understand you are on a free trial.

The free trial plans allow up to 5 signers per each envelope, if you would like to add more, you would need to purchase a Docusign plan: Docusign Plans

Paid plans allow up to 99 recipients: How To Add Recipients

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @Ketly ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are getting an error when attempting to add signers, I understand you are on a free trial.

The free trial plans allow up to 5 signers per each envelope, if you would like to add more, you would need to purchase a Docusign plan: Docusign Plans

Paid plans allow up to 99 recipients: How To Add Recipients

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Docusign Employee

Hello @Ketly ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

K

Ketly

Author

New Voice

Thank you! Very useful information. I’ll go ahead and purchase the plan. I think it would make sense for Docusign to distinguish the recipient/signer amount also in the plan descriptions. That’s the first place I went to look for this information.

J