Why is Docusign telling me that the ‘Recipient limit of the envelope has been exceeded’ when I have added only 7 signees? I’m on a free trial, but I can’t read from any of the Plans that the number of recipients would be a factor so I wouldn’t like to buy a plan until I know that I’ll be able to add the 7 signees with the paid plan for if that’s the issue.
Recipient limit of the envelope has been exceeded
Page 1 / 1
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that you are getting an error when attempting to add signers, I understand you are on a free trial.
The free trial plans allow up to 5 signers per each envelope, if you would like to add more, you would need to purchase a Docusign plan: Docusign Plans
Paid plans allow up to 99 recipients: How To Add Recipients
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Thank you! Very useful information. I’ll go ahead and purchase the plan. I think it would make sense for Docusign to distinguish the recipient/signer amount also in the plan descriptions. That’s the first place I went to look for this information.
Hello,
I purchased a plan, but I can’t add more than 10 recipients to my envelope…
Why? How can I solve my problem?
Thank you in advance for your help!
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Cn you provide more details? Are you getting an error of some sort?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.