@Mel K-W This is an Account level Security settings based on the Account where the envelope was sent from.  The option set determine what the Recipient may have to do in order to take Recipient action:

Settings > Security Settings

Login Requirements

Not Required to Login

Login Required if Signer Has an Account

Account Required – Login Once Per Session

Account Required – Login for Each New Envelope

It is likely that your account is set at one of the last two options. You will need to be an Admin or check with an Admin to see if this ca n be changed to accommodate for Recipients without a DocuSign account.

Hi @Mel K-W,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.