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I am trying to share envelopes, as the admin, from a closed user to their backup. 
It does not work when I hit “accept” give me the old null sign. 

Hi @bchambers2112,

 

Thank you for reaching out to the Docusign Community.  

This is expected behavior from eSignature, envelope sharing does not support accessing closed users. You may look to transfer these envelopes to an active user in Settings>Users>Actions>Transfer Envelopes, as an alternative in the meantime. For detailed steps on this process, see:

Transfer Envelopes and Templates Between Users

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. 

Compare eSignature plans & pricing  

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 

​Hi @bchambers2112,

 

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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