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Docusign 2024 Release 3 Is Live! Discover the New Capabilities

25 days ago

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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,200 Topics
16,038 Replies

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5200 Topics

akvangNewcomer

What happens after 30 day free trial?

Will I get charged or billed after my 30 day trial? or am I suppose cancel it before the trial.

99913

8 months ago

Ciders1Newcomer

asked in eSignature

need a document i signed

I signed a document in October of 2023 and need a copy of it

8 months ago

EstelleNewcomer

asked in eSignature

Signature time feature

Hello, I’d like to impose 24h to my partners to sign the document. But Id’ like to have 72h to sign back.Is that possible ?

132

8 months ago

James PedersenNewcomer

asked in eSignature

Issues with initials when signer is signing from their phone.

I’ve had several customers complain that they cannot fill in the INITIAL field when signing my sales contracts. When following up, every user was trying to sign from their smart phone. Customers signing from their computer do not experience issues. Has anyone else experienced this?

TimelinkNewcomer

Could someone please advise what is the best way to obtain an “as is” residential purchase agreement? I’m looking to buy a property in FL and the owner is overseas so I need to send a DocuSign contract to him?

642

8 months ago

GoodContractorDavidNewcomer

asked in eSignature

Field Values

How do you make field values disappear when typing begins?

sgarciavNew Voice

Hello all! I am a DocuSign administrator. A DocuSign user signed a document, but now some issues have come up and he requested that his signature be “unsigned” from the document until the issue is resolved. I have searched on how to do this and found some information, but does not coincide with what I am seeing onscreen. Am I able to revoke his signature from the document? If so, how? Thanks! Salvador

4983

8 months ago

Kirsty5876Newcomer

asked in eSignature

No entry sign over field

Hi there I am using the trial version and testing creating a template - previously i was able to add fields on now when i go to add any field to the document there is a red no entry sign?Thanks

ZakiaNewcomer

What does the code in the upper page means

303

8 months ago

Emad RadwanNew Voice

asked in eSignature

Text field validation

Is there a way to create a Text field that will automatically calculate “Date of Birth” to 18 years or above?

1952

8 months ago

neethujkpTroubleshooter

asked in eSignature

IDV EU Advanced with Liveness - Evidence Video

Does DocuSign provide the video of the identification process as part of Evidence? Where is video stored in the case of IDV Advanced with Liveness? For how many years this information will be stored.

322

8 months ago

Libro SalgadoNewcomer

asked in eSignature

Not sure how the "specify recipients" option work

Hi, I´ve a particular situation that initially was not contemplated by the company in the platform´s workflow. The situation is the next: I have an envelope that contains a contract that needs to be signed by a company’s intern and two external recipients. The issue (or at least the confusing part) here is that we do not count with these two external emails, so what we thought could be a proper solution for this was to send the envelope to our client’s contact, which is someone in the administration department for their company, but she’s not one to sign anything within that envelope, we just need this person to forward the envelope to the 2 external recipients. Though the option “specify recipients” seems to be what suits best for this situation, the platform keeps displaying an error message saying “Account does not have permission to send to Agent recipient type” and that “There was an error saving one of your recipients. Please try again.”

2893

8 months ago

AngfNewcomer

asked in eSignature

envelope or account activation not found

How can I receive again the link with the doc to sign up? Did someone have this problem before?

1632

8 months ago

dberningerNewcomer

asked in eSignature

Reassigning envelopes by another Admin

We have three admins on our account. The other admins no longer can reassign my envelopes if I happen to be away from the office. This was allowed previous and we just realized they can no longer assign it each’s envelopes while I happened be away. I need them to be able to reassign my envelopes.

483

8 months ago

jmacinnisNewcomer

asked in eSignature

Request to "join your DocuSign account"

After 3 years of using Docusign, all of the sudden we are getting messages from random people across the organization that say they want to “join your DocuSign account” Does anyone know why this has started happening and how we get it to stop? Thanks

6162

8 months ago

SimonHNewcomer

asked in eSignature

Applying a template and have it add a disclaimer document to my envelope

I have an existing template which is applied when we upload contracts to DocuSign via our contract management system. The template recognises the type of contract and places the signature blocks where they need to be.Is there a way to have that template (which is applied to a document loaded into DocuSign) attach a document to the envelope when the template is applied? For example, we want a cover letter / disclaimer to be attached to every Contract that is issued via DocuSign.

342

8 months ago

jmleeLCBNewcomer

asked in eSignature

Having 21 CFR Part 11 compliant account

My company provide me with Business Pro account, which seems that it is not compliant with the part 11. What is the account plan name that is compliant with the part 11, and what is a annual fee for it. In addition, although my company’s plan is the Business Pro, can an individual upgrade the account to be compliant with the part 11?Thank you for your quick response!

belabelaNewcomer

Hi,is it possible to define two signers as alternative signers, i.e. the envelope gets closed when one of them signs? The use case is if the document is signed by one of two authorized signatories the document becomes valid. Sometimes it is not clear who of the authorized signatories will be the one to sign it ahead of sending the doc. Thanks

1732

8 months ago

sfernandezNewcomer

asked in eSignature

How can I tell who voided an envelope?

How can I tell who voided an envelope or how the envelope got voided?

591

8 months ago

RaghubirNewcomer

asked in eSignature

Docusign initiation based on due date mentioned in Excel sheet

I have contract renewal data maintained in Excel sheet and looking to automate the contract renewal process where as per due date DocuSign initiation process should automatically gets triggered for signers signature.

angel2024Newcomer

This provides intended behavior but when I try put the checkbox trigger over French and set english unchecked it does not work the same way and hides the intended functionaliy

492

8 months ago

AngelaBNewcomer

asked in eSignature

Bulk List Column Formats for Custom Language and Email Settings

I’ve added a column with the language code but I’ve an error. I added:Employee:: Language https://support.docusign.com/s/document-item?language=en_US&bundleId=wtn1643071711000&topicId=ple1578456379646.html&_LANG=enus Could you please share an example?Thanks

505

8 months ago

MDANewcomer

asked in eSignature

Unable to pass verification with Ukrainian passport issued in Dec 2022

I’m unable to finish document signing, because ID verification is not successful.According to IDNow (the verification provider), DocuSign doesn’t accept my new passport issued in Dec 2022. And the reason is that it is somewhat new version of passport, which can not be accepted by DocuSign for verification.Could you please provide the way to sign the document.

1711

8 months ago

CatNewcomer

asked in eSignature

Sending attachments so receiver can use in its original format

Hi, Is there a way to send a word document as an attachment and remain or be opened in that format? Along with sending documents to sign, I want the receiver to be able use attachment to copy the text to insert onto their own company letterhead as well as add in a couple of other details. Need to make it as simple as possible and can’t assume everyone has Adobe Acrobat to convert from PDF to word format.Thanks

Miho.AbeNewcomer

Hi,The envelop I sent to others to sign has been missing one last signature. I tried to re-send it to the last signee, but the envelop no longer comes up in ‘Waiting for others’ or anywhere else. But if I click the ‘Review Document’ button included in the DocuSign notification email titled ‘ xxxxxxx reviewed Contract XZY’, I could see the document. What could be the issue and how can I locate my missing envelope? Thank you,Miho

982

8 months ago

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