Hello @SKellner,

Thank you for reaching out to the Docusign Community.

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.

Please click the link below for up-to-date information on how to let Security know about   phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting  

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Do you know the sender of the envelope?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you so much for this information. I had read through it all. None of it, however, is applicable to someone signing my name on a $250,000 purchase that I did NOT make. Do you know who I can contact about that? The employee that didi it is, of course gone and the corporate side of the company just sees a signed document event though it wasn’t signed by me. Is there someone I can contact for help or do I need an attorney at this point?

Hello @SKellner,

Thank you for reaching back, I recommend getting the Certificate of Completion and then contacting a local legal office for this, the certificate of completion should provide you with the Signing session that would contain the IP address of the person who signed the document.

Unfortunately, DocuSign doesn’t provide direct legal advice, but we do offer the DocuSign Legal FAQ article that you can see by clicking the link below: Docusign Legal FAQ. If you need more specific legal guidance that the Legal FAQ doesn’t address, please consult a law office in your local jurisdiction or your company’s legal team. 

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @SKellner,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi! It’s still all in process. There really wasn’t any sort of “resolution” someone typed in my name on a docusign document  that I have never seen. Putting me on the hook for $250K worth of med spa machinery. Just trying to figure out what to so.

Hello @SKellner,

I apologize for any inconvenience this might cause you. From the Docusign end, the options that we offer are to get the certificate of completion and present that to a local legal office to determine the best action to take and report this in the following link https://www.docusign.com/trust/security/incident-reporting.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.